This problem seems to be a reoccurring one in very large servers (such as those with 100k+ members), it doesn't seem to really occur in small servers. When running a role mention as normal (for a role which several thousand people have), Discord fails to ping everyone that has that role - only a small number of them receive the ping. This also applies to everyone and here pings - Discord won't process the ping fully and so not all people receive the mention.
To be clear, this has nothing to do with the role mention, everyone and here ping suppressions which can be changed in 'Notification Settings' (and it is also nothing to do with people muting the server), it is the Discord API itself not giving people the ping when a role or everyone/ here is mentioned in a large server when there is no reason for it not to be received.
Sometimes the only solution is to retry the ping - occasionally this works, but having to run mentions multiple times to make sure everyone with the role gets pinged means certain people receive multiple pings which is not ideal.
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