Support takes too long to recover hacked accounts
On the 27th of July, I fell for one of those game test scams from a hacker who stole my friends account. I've already made a request, but its been a month now and I still have not gotten my account back. The only messages I've gotten from discord was someone telling me they would forward it to trust and safety and an automated message from Nelly. The message in question telling me that there's an account made with my email address (the hacker did this and added 2fa) and that I need to free it up to proceed. I've replied to this explaining that I did not create the account and that there was 2fa on it so I could not delete it. I have not gotten anything back since then and its been about 29 days since then, basically a month.
How long does it take to get a hacked account back? I've tried dming them on twitter and stuff but I get nothing back. Even filing a complaint on the better business bureau only gets “We are currently experiencing a higher than usual ticket volume. As of 8/24/23 ticket #38199120 is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.”
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Hello! This is coming from someone who fell for the same scam! So for my experience and from other friends, it takes around a month and a half for Discord to reinstate your account back to your original email. It could be longing depending on how much info you provided and what time you submitted it at. Just be patient, you will get your account back! Just dont make other tickets as that will push you back into the queue. (I learned that the hard way) Hope this helps! Also for your email problem, just tell them it was not you who made the account, because I had that problem too and Discord removed the account. Also once you get your account back, your phone number and 2FA will be removed, so add them back ASAP.
-Custom
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Thanks for your response.
I have told them that I was not the one who made the account but that was around 29 days ago and I'm pretty sure the account still hasnt been deleted.0 -
Don't get your hopes up. I'm saying this now so that you don't have to deal with it later on. I just got an email back from discord stating that it can be recovered. If they setup 2 factor auth, it cannot. You have to use 2 factor auth to reset your password so you will never get your account back since discord refuses to do anything about it. Maybe there is still a chance but don't get your hopes up.
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My account got deleted thanks to discord taking their sweet sweet time with my ticket
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You mean they were able to recover your account in this manner? They told me there was nothing they could do to get my account back to me. I gave them a few servers I recalled I was in as well as how I got hacked and nothing happened besides they couldn't reset the email on my original account due to privacy reasons.
At that point I let them know that I don't plan on buying Nitro, even though I liked it well enough, because I was dissappointed in the account protections for hacked accounts.0 -
No my account is now deleted, gone because I got no help from support
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Check my post aswell i have the same bro i have had discord since 2016 and i dont know what to do anymore or whats going on.
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This happened to me recently. I opened a ticket with the same email i had on discord. And explaining my full situation in short.
After few time (1day) they restored the account back to its original email
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I just got hacked 2 days ago and filed a ticket immediately. The hacker also breached my email and almost deleted the email before I could respond, but I managed to save it, though I accidentally panicked and made a second ticket. Still waiting on word about anything. I've already gotten a warning about my account standing. Will that stay with my account and can they roll back any removed friends or servers?
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Usually any kind of account warning should be removed once the compromised account is recovered. As for friends and servers, there is no rollback so you'll have to manually add those back. Making a second ticket will push back your request but the general time for recovery is usually around 1-2months.
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