Somehow explaining the Discord false bans and support issues

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111 kommentarer

  • 2538792877

    Oh shit my account server has 2000 person 

    They said I was a minor and closed my account, but I am already 20 years oldThey said I was a minor and closed my account, but I am already 20 years oldoo

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  • White Mobster

    Itam 
    I finally made one of my tickets being “open”, just write that I still need help in my already closed ticket. One youtuber guy helped me with that. Also, he said that these “closed by Nelly bot tickets” are not going to Discord support stuff. He also said that they're not deleting accounts if your ticket is still open.
    I don't know it's true or not, but I'll hope it's true.

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  • Itam

    White Mobster

    Right.. I edited the article and now it includes a part where they say they don't delete your account when your ticket is open. (But I heard from some people that they got their accounts deleted regardless of them having their ticket open.)
    Also yes, when Nelly closes your ticket, it does not get sent to discord support staff.

    Hope you'll get your account back!

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  • White Mobster

    Itam Thanks for this, I'll hope too.
    You can, if you want, ask the youtuber Anexis about this (He's helped me with that). Maybe he's knows more than me, anyway. After all, I hope they don't delete accounts when your tickets are open. It would be great for me.

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  • Itam

    White Mobster
    I asked Discord Support on twitter about this, we'll see what they say.

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  • Phobosg83

    Ok so i have a situation where I mistook charges on my paypal that were for my boyfriend's nitro as fraudulent charges. I send a ticket and obviously this ends up in my bf being disabled. Do you have any idea if this is a fixable unban?? ive been reaching out on twitter, updated the tickets, etc. and have only been met with clyde once talking to me as if i'm still looking for a fraud refund.

    Is there any hope? should i keep trying?+

     

    edit: my bf tried appealing and they said i had to get into contact with them and confirm it was fine. they wont listen to his appeals and are giving him the runaround, saying to log into discord to continue the appeal when he obviously cant.

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  • VeuroDouture

    Hi Itam ,

    Thanks a lot for your guidance, but I have a question. My tickets keep getting marked “Solved” at random intervals ranging from 30 minutes to 1 hour. I have already replied like 30-40 times when it is marked as “Solved” to keep my ticket marked as “Open” yet after certain intervals they are simply marked as “Solved” again. Are these caused by the bots or is it someone manually closing it.  Should I submit an entirely new ticket or should I keep replying when it is marked as closed? Do you have any more advice to get my ticket potentially seen by a staff member?

    I received the usual response about not being reinstated not from clyde but someone assigned to me called “Discord Safety & Trust” 

    Again, Thank you alot for your guidance and you have helped me a ton to understand the current updates around the Discord Support Team.

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  • azguendare

    Hello guys !

    My ticket as just been solved after 1 week. I may can help if any of you have questions. I have been suspended for underage (so the process might differ for other stuff).

    Just to clarify: Don't spam tickets ! Only one is enough, it really does put you back at the beginning of the queue. So spamming is not the answer and you will just wait more and more. So don't. Yes I know it's really frustrating / stressing, but they will for sure come to you at so point. To prevent your account to be deleted, I think you can try to log in. In my opinion this will send a ping to prove activity on your account so they don't have reason to delete it. But that's just a theory.

    When answering, they might close your ticket. You can simply add a new comment to reopen it.
    About the picture, the mail the sent me was wrong. You need to be on the picture as well as ID proof (driver licence, passeport, but also Student card are allowed !!!). This ID need a picture of you and birthdate ! Make sure to make them readable (not too blurry)

    Since the support don't send mail when they get your ticket, you can try contacting them on Twitter. They will tell you that the ticket was well received but it will still need to be take by the support. But it's a good first confirmation.

    Good luck to all of you guys !! Be patient they will come soon

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  • VeuroDouture

    Hi azguendare ,

    How many times did you have to reply to keep your ticket open and how many days did you reply to it consistently? The “reason” I got banned for for Hacking/Credit Card fraud. 

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  • azguendare

    Hello VeuroDouture 

    I made a first ticket that was kept open all during my wait. The only that were closed were the ones that Nelly bot took (Nelly closed them in some few minutes) I made after the first one.

    Spaming replies is as same as spamming tickets, your demand goes at the bottom of the queue. I can only recommand to do so if you made a mistake and you want to modify just some few hours / days. I didn't had to reply to it to reopen until support team answered me and they closed it by themselves. Hope this help

     

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  • White Mobster

    Hello, azguendare 

    You mean only ONE open ticket, right? I have a few but solved tickets. They're solved by Nelly so I don't think they was been sent to Discord Staff. Anyway, thanks for this. It's really great to hear it, because it's gives a hope to us.

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  • azguendare

    Hi White Mobster 

    Yes I mean only One ticket open (Or + as long they aren't on the same topic) ! Nelly will automatically close the other one as long as it's the same category. I was able to send an other support ticket asking a question regarding an other subject and it was still open. If all of your tickets are closed, you can try reopen one of them by sending a reply in it. Idk if Nelly will close or not but I don't think it will, you can give a try.

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  • VeuroDouture

    Hi azguendare ,

    Thanks for your reply, I guess we have different situations. My one ticket gets marked as “Solved” without any response every 30 minutes or 1 hour, so I have to reply to it to reopen again. I have done this consistent replies for hours on end and from multiple days now. 

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  • azguendare

    Yeah kinda weird. Did you tried opening a fully new one ?

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  • VeuroDouture

    azguendare ,

    Im going to try, its tiring having to monitor and seeing it be set to solved every hour or 30 minutes or so.

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  • azguendare

    VeuroDouture 

    Maybe try to change the topic ??? Might sounds a bit off but if you're trying to make a more “generalistic” demand maybe it will work ? But it might also take more time to process.

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  • Ski.

    Me está pasando lo mismo aunq no precisamente por ser menor de edad

    Solo me envian correos donde dicen q tomaron medidas contra mi cuenta pero no especifican exactamente q medidas y no puedo entrar ya q está deshabilitada 😭

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  • Itam

    Ski

    this post should help you if you didn't get any e-mail from discord regarding reason of getting banned: https://support.discord.com/hc/en-us/community/posts/21377452016535-To-people-who-got-disabled-with-no-email-respond-PLEASE-READ

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  • Itam

    Phobosg83
    Did you chargeback the payment or?

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  • Ski.

    Itam  igual creo q no tengo mucho por hacer yo 

    Realmente si mandé contenido Nsfw en un servidor, pero me da mal genio q discord no me dió mucha información por correo de la suspensión solo me llegó un mensaje donde dice q viole sus términos y y q vaya al sistema de reputación de la cuenta

     

    Pero como pretende Discord q me dirija al sistema de reputación si no puedo acceder a la cuenta 😭

    Y los tickets ni hablar son una basura 

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  • Ski.

    Itam tienes cuenta secundaria? Para hablar mejor del tema en discord por MD?

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  • Phobosg83

    I did NOT chargeback it, i only went through discord and they ended up disabling him. No refund has been granted either which is good, i dont want one anymore

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  • VeuroDouture

    Itam , 

    Do you have anymore tips or guides to atleast get a human agent to take even a single glance of my ticket? It has been a stressful 5 days of constant 24 hours back and forth with “solved” and “Open” and I feel like my tickets are being automatically marked as solved. 

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  • Rozianist

    Hi  Itam

    Thanks for mention my post link, if anyone face the problem regarding not received any email to stated the reason you got disabled, feel free to talk with me through that post.


    Thank you
    -Rozianist

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  • Itam

    VeuroDouture
    You could try texting them your ticket ID on X. And also, your tickets get automatically closed because Nelly thinks your ticket is either invalid orr you've sent multiple tickets regarding similar topic. Also keep in mind that you should keep only one ticket open.

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  • VeuroDouture

    Itam ,

    Thank you alot for your swift response. I only have 1 ticket and that keeps getting marked as solved and I have to reply constantly to open it up. I do not know if I should create another one. Thank you again for your advice on this matter I will follow your advice.

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  • Phobosg83

    Itam 

    I've not filed a chargeback, i just went entirely through discord but theyre not responding on twitter OR in the tickets. multiple tickets were still open for the original misunderstanding about it being a double charge so I updated all of them that i could trying to tell them the situation

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  • Itam

    Phobosg83
    Honestly I don't know what to do in this situation. You can keep trying to DM them on X and pray for response.

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  • Itam

    VeuroDouture
    I mean you could try creating a new ticket, but it probably will be marked as solved either way and decrease your chances on actually getting a response from a human.

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  • Jay

    Okay I thought I was the only one who is going through this. My account been disabled earlier on about 5 hours ago for being underaged when my account is 7+ years old. Not sure if they thought I made my account when I was 3 or 4 but I got banned for making a joke just saying I was 10 years old just to be funny. I’ve done this many times before and haven’t had a problem so I’m wondering what changed now.

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