Discord Compromised Account, No Help With Support

Joined server, clicked on link to verify, it brought me to a discord re-login, logged in using information and account got compromised. Also got email from discord saying account was disabled because of it possibly being compromised. Then support stated that I should use reset my password, can't, the scammer enabled MFA after the account was stolen, not by user.

Discord replies with:

"Based on the findings of our investigation, we are unable to remove multi-factor authentication on your account due to privacy and security reasons.

In order to regain access to your account, you will have to use the backup codes provided to you when you initially signed up for MFA."

Discord, the MFA was activated by the scammer not the user. I do not have the backup codes provided to me since I'm not the one who signed up for MFA.
Is there no way to try to access this as I have all the information about the account and I was the one who created the account in the first place. Is this completely inaccessible since it was compromised and taken by a scammer?

Have given discord proof of my ownership and can continue to give proof of ownership over account if needed.

TLDR:

This doesn't make sense,
1. I have shown proof of my previous ownership of the account
2. I have given proof that it has been compromised, as well as discord disabling the account
3. I have multiple emails and password retries in order to try to get the account back
4. The account did not have 2FA previously before the compromise.
5. Yet discord can not disable multi-factor authentication that was added after the compromise occurred, this was the action of the scammer, not the account creator and user.
6. Why is discord unable to disable factor authentication when it was clearly after a compromise in the account? Money was also lost through this account by the scammer using my debit card.
7. The investigation concluded in my account just being unable to be fixed or given back after proof was given to support and offered to be deleted instead. This account can easily be recovered through the email if multi factor was turned off. It was taken over and hacked, that should leave discord capable of disabling multi factor on a compromised account to help the user get the account back not saying I can't because of “privacy and security reasons”.

Thanks, Discord would appreciate some help with a real person, not a bot, and not through slow support times.

Bebo

18 April 2024 09:05

I suffer from the same problem with the same details. I was hacked, authenticated and the account was locked. The hacker was able to hack the account but was unable to hack the email. He was the one who sent the password change message to the email and I was the one who changed it. When I opened the account I was surprised by a two-factor authentication that I had never used before and proved it. For support, I was logging in using email, phone number, or Google authentication, and I proved them all with pictures, and I only asked to cancel what was done by the hacker so that I could log in normally, and I received the same response that they sent to you with the same everything, and I believe that hackers take advantage of support like this to sabotage accounts and Anything is written on the ticket and it is marked as resolved and to whom should we turn now?

Discord Rakanishyu

18 April 2024 09:37

I have the same problem, my account got disabled, I found this news article, and it seems like I was a collateral victim of their panic: https://www.techradar.com/pro/security/billions-of-discord-chats-have-been-harvested-set-to-be-sold-online

Discord is ignoring all my phone calls, all my tickets, it's been 7 days now.

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