Got Account back! "got caught in our spam filter."

apple

So it took discord a lil over 2 days to Lift my disabled account due to being hacked. 
Got a message finally on my ticket saying my  ticket “got caught in our spam filter.” 
Soo if You got this mail 

Discord is focused on maintaining a safe and secure environment for our community. We’ve found your account to be in violation of our Terms of Service or Community Guidelines. As a result, we’ve disabled your account for the following reason:

Discord has disabled your account for spam and/or platform abuse. Our anti-abuse measures may have flagged your account for any of the following behaviours:

  • sending a large number of direct messages in a short span of time
  • participating in a server dedicated to spamming Discord
  • automating your user account or self-botting
  • taking other actions on Discord — for example, joining a ton of servers — faster than humanly possible
  • attempting potentially fraudulent activity

Sincerely,
Discord Trust and Safety

You ticket might be flagged as it was for me, and they will just ignore the Ticket. 
What you wanna try is Make another Ticket on a Different account, even if its brand new and Inform them about your ticket so its not in discord Spam filter.
I made another ticket on my Old account and they answered directly and then 3 hours later they lifted my Ban. 
Hope this will help anyone

-3

Kommentarer

5 kommentarer

Datum Röster
  • Solid Snake

    wait there is a spam filter on their reports? 

    1
  • Kamilamiron17

    Hi

    Can I ask what did you wrote on your ticket from your other email? Because I already sent a ticket from another account regarding my hacked account. I did that because I think the discord marked my main email as a spammer because I sent 5 tickets on the same day due to panick. I choose the option “hacked account” and then the discord send this

    Hello,

    It appears that the email you are writing in from was not originally associated with the account. In order to verify that you originally owned the account, we need you to file a new ticket and write to us from the email address previously linked to the account in question.

    You can provide the new ticket ID in your response to us so that you do not need to wait more to get your new ticket reviewed. Your new ticket ID can be found in the top left of the email you receive after you create your ticket.
    To reiterate, create a new ticket with the original email associated with the account and not from the email you are currently writing in from.

    If you have already submitted a ticket with the original email, please continue to be patient with us and a team member will get back to you when they can. Unfortunately, we cannot give you an estimated time of response, but our team is actively working on these requests. 

    Please note that sending multiple reports hampers our team's investigation into your report and slows down how quickly we can help other users.
     

    Sincerely,
    Discord Trust & Safety


    After that, they closed my ticket. But two days ago, I reopen the same ticket and telling them that my main email maybe marked as a spammer and try to tell them that I’m not a spammer. The ticket is still open and I’m still hoping.

    1
  • Inkx

    My account is still in their spam filter, I just hate how sometimes their automated support doesn’t recognize my email, when my email is correct

    1
  • Telephone Pole

    bruh my account gets caught in their spam filter everytime i try to join a new server, usually the previous times it only took like 2-3 days. but this time its taking 5+ days

    1
  • Some dude

    Anyone knows if this works with the child safety ban

    1

Du måste logga in om du vill lämna en kommentar.