Token logged, falsebanned, and all tickets getting automatically marked as "solved"

Title, another thing I should mention is there are many things on the side of the tickets where it says solved, stuff like read tos or read these instructions. I never once had the ability to tick those boxes while sending out a report. 

It seems like this isn't an uncommon issue on here either. 

If anyone is reading who can help, here's what happened! 
-I clicked on a link by mistake, and I later confirmed with who posted it that it was a token logging link. 
-At around 4:30 on Monday, I was logged out of my Discord. I sent out a ticket to support, as well as quickly reset my password to attempt to get my account back.
-Luckily, my email wasn't changed. After I had reset the password, I was logged out once more, but now with the email that I was banned for spamming. 
-I sent out a ticket for an appeal of the false ban, outlining everything, and went to bed. 
-By the morning, I woke up to the ticket being marked as “solved.” I attempted to reply to the ticket, but it was just marked as solved again a few minutes later.
-I sent out another ticket, and waited a day. same thing. Each time mentioning the solved problem, and including more and more information. 

Nothing's changed, and I am now relying on making noise on social media to get a real person to talk to me about this issue.