My ticket is not being looked at, my account was closed for no reason.

My account was closed because I said I was 9 years old. I am an 18-year-old individual and I have sent proof of this many times, but they don't look at it. "I'm 9 years old" was the age of my character in the game. Please take care of me now, open my account. Closed for 1 month. I have important things in my account, please open it.