Account suspended for ''being under 13'' and support not respond
My account was permanently suspended because I ''claimed'' to be under 13 years of age, since the day of the incident I tried to contact discord support, I sent all the information as the email I received on the day of suspension requested and it didn't work. They solved my problem, I've been answered by bots since the day it happened, in fact I waited 17 days for my ticket to be answered by a BOT which didn't solve what I wanted and on top of that it put the ticket as ''solved'' I tried to make other tickets and the same thing always happened, recently now the bot is putting my ticket as resolved minutes after I sent it, this is absurd, they are taking my tickets and punching them in the ass, my friends have all recovered their accounts and I'm having the misfortune of continuing to be answered by a bot, no one has responded to my ticket, it's always been the ''Discord Trust & Safety'' bot or the ''Nelly'' bot, I don't know what else to do, I've already tried contacting several ways and I feel like I'm just being ignored and that they don't want to return my account, I'm 19 years old, much older than the allowed age, but they insist on putting a bot to respond to me
-
unfortunately, there's nothing u can do. im in the same boat, and they just ignore everyones tickets. they mark them as solved, or get bots to auto-respond. the worst thing is i've emailed them through an unregistered email and they responded so fast to that one, but constantly ignore my emails from the original account which i am enquiring from and about. theres literally nothing we can do but wait for these idiots
0 -
i cannot lose my 9 year old account to an spineless monkey that makes 53k a year because he closes tickets
0 -
Yeah , I don't know what to do anymore, all that's left is to wait for the will of these stupid people, they take our tickets and punch in ass
0 -
lol the classic rule of discord is to never joke about being under 13 even if you arent, you see these people take their jobs too seriously and wont understand. if you have already provided the details and they still are marking as solved then my friend you are probably fulcked.
you can try some of the following:
- going to discord support on twitter give them your ticket id and ask them to get trust and safety to respond
- file a complaint with the BBB, this is probably your best option since its flawless and doesnt require KYC or you to be in the USA, just select “I'd like to file a complaint against a business, and have BBB help me get a resolution to my problem.”, they pretty much ALWAYS respond to BBB complaints (they dont have to, but still always do)
0 -
Should I contact discord_support on X(twitter)?
What is this BBB?0 -
i'm actually tweaking rn, i'm on edge of losing my account because of someone's incompetency.
I'm trying to send a ticket using different email, ill let you know if it worked for me0 -
BBB is the better business bureau, you can file a complaint at www. bbb .org /file-a-complaint
(had to space it out cause it kept going for pending approval)
0 -
I already complained with BBB - but discord regurgitates the same automated responses through there as well lmfao! there's no way of winning
0 -
Tense situation…
0 -
Yeah, filing a complaint only really works in the scenario where you have not already recieved a response, like when your request is being marked as solved without any response or have been ignored for a long period of time. If you've already been told that you wont get your account back, then you cannot do anything else
0 -
I was not informed that I will no longer recover my account, discord itself said that if I wanted to recover it I had to go through my data and photo step by step as requested, unfortunately the only way is to continue waiting
0 -
i sent this form different email:
Hello, my account was falsely disabled for: being under the age of 13
Its false, because i am literally 17 years old.
please review my ticket and update my age info-
and guess what, not even 6 hours in, i get automatic responce and you know what it says?
Clyde (Discord)
Thanks for writing in. You indicated that you're too young to view NSFW content on Discord. While this may have been a mistake, we'll need to double check that you're 18 or older to lift the restriction on your account.-
this is some kind of trolling, like ????
0 -
looking forward to file a bbb rn, 7 days passed and all of my other tickets are getting closed
update:
bbb org has me blocked because they think i'm a bot???? (i literally visited their website first time)
and after using an vpn and clicking “I'd like to file a complaint against a business, and have BBB help me get a resolution to my problem.” they're just giving me an 500 error
0 -
Yes, the same thing happened to me, I received a message from the bot saying:
Hello.
Discord has temporarily suspended your account for violating the Terms of Service or Community Guidelines. We have reviewed and confirmed this violation. You should have received a DM or email from the system with more information. If you have any questions about your account or want to know the remaining duration of the limitation, please see the account status page in your account settings.
Please keep in mind that future violations may result in additional limitations, including permanent deactivation of your account. Yours sincerely, Discord Trust & Safety0 -
After it:
Thank you for writing. It appears that some information we request to verify that you are old enough to use Discord is missing. Please include all requested information in a single photo and ensure that all requested items are clearly visible. As a reminder, this photo should include:
- Your face (please send us a selfie)
- You holding a photo ID that contains your date of birth
- You holding a paper with your username
You can hide any sensitive part of your photo ID, but we need to see your face and date of birth clearly in the photo. Please note that we cannot accept screenshots, printouts or other copies of identification and that the original ID must be presented. Yours sincerely, Discord Trust & Safety0 -
Got my account back today guys!! 11 days later lmao but got it back n that’s all that matters. Keep trying yall
0 -
they just answered it after waiting for so long?
0 -
Yeah i was shocked myself
0 -
Maybe the BBB complaint helped?
0 -
I don’t think it did tbh bc my complaint with BBB is still opened and they take around 14 days to process and notify discord you’ve complained
0 -
Its been 17 days but still no single Response.
0 -
bruh so my 9 days old tickets were marked as solved by a piper without any response
okay now i'm seriously considering filing bbb thing, ill probably go and do this rn
0 -
“MESSAGE FROM BUSINESS: We are currently experiencing a higher than usual ticket volume. As of 07/18/2024 ticket is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.”
Yeah we'll see
0 -
I got the same message when I tried that, the other day. Really makes you wonder just how many tickets that they're processing, each day
0 -
I bet their whole office has to do 5 minute break before closing another ticket without doing anything
0 -
yall
i got my acc back from 3 day ticket, 2 days after i filed bbb
so my conclusion is - file bbb, thing actually helped
0
Yorum yazmak için lütfen oturum açın.
Yorumlar
26 yorum