My account was disabled for a checkback but i need my account for work

Nax

i was trying to get a nitro boost for my account when i bought a nitro basic by accident, after that i decided to buy the nitro boost of 5 dollars then try to appeal for a refund of the basic i thought then that checkback was a way to request the refund throught paypal, well i was wrong, after activating the checkback my account got instantly disabled, this happened not so long ago, litearly yesterday, and i keep hearing of ppl getting ghosted/not getting an answer intime, so i would like to know if its even possible if i can get my account back (both susbcriptions are active rn and i also terminated the checkback request on paypal following the steps the email i recieved to “appeal to reanable the account”) all of this happened in the same day btw
i am not interested in the refund anymore, i do commissions for a living and i just lost contact with many of my clients now and i have no way to reach out to them

2

Yorumlar

12 yorum

Tarih Oylar
  • Groeat

    Unfortunately, opening a ticket and waiting for a reply is really the only thing you can do in this situation (you can also file a BBB report according to another thread but that takes about just as long to get a reply on). In a meantime, don’t make new tickets and just reply to your existing one if it gets closed

    0
  • Nax

    i just got this new issue that says the account is logged in a new location i am genuinely confused on what is going on

    0
  • Nax

    how do i start that BBB report, ik i only have 13 days (one day already gone by) and i need to see what i can do to get the account back, anything to get it back

    also is there any way to talk to an actual human being from the discord support team?

    0
  • Altanis

    > how do i start that BBB report, ik i only have 13 days (one day already gone by) and i need to see what i can do to get the account back, anything to get it back


    They extended the appeal time to 6 months (it might be 1 month tho, idr anymore). 

    0
  • Altanis

    https://support.discord.com/hc/en-us/community/posts/19800605845655-No-Response-to-Age-Appeal

    https://x.com/DiscordPreviews/status/1771596137020940779

     

    0
  • Groeat

    I’ve also heard that they will not delete your account so long as an open appeal is still somehow attached to it? Lots of mixed answers, but in the case you don’t get anything from them in 3 weeks you might want to write a follow up

    0
  • Groeat
    • Düzenlendi

    Nax to file a complaint with the BBB, visit their website at bbb.org (the complaints function should be pretty prominent). They should have relatively intuitive steps listed after. When it comes to the effectiveness of filing something there, I am only going off of second-hand anecdotal evidence, so I'm not sure if this actually works. You should be able to ask to speak to a human by replying with that in your ticket if you've received an automated message, but I do not know if that expedites the process. You could also reach out to Discord on Twitter, but I think they just resolve technical issues and not ticket reports. 

    0
  • Some dude

    I tried the BBB, they told me to keep my case through their tickets, lol

    0
  • Nax
    • Düzenlendi

    Lil update on the situation. (Day number 3)
    alr my account is still disabled and i have 2 tickets open, one of them say that my email isn't linked to the account disabled even tho it is the right one i even added it to the description of the ticket.

    On my paypal, since i took back the checkback request i haven't recieved any money back, so yeah still waiting for a response, i keep checking daily for anything but still radio silent.

    (edit: Also idk if the bbb site is trusted tbh seems a lil dodgy imo)

    0
  • Nax

    Update! (Day 4)

    okay so yesterday i finally got an email from clyde asking for the usual stuff u send on the tickets, i may not seem much i feel like its better than not getting a response, a small progression on this whole deal.

    0
  • Nax

    Update (day 5)

    nothing new, they did closed one of the tickets i had open but my account is still disabled, i am waiting a response on the other ticket that is still open

    0
  • Nax

    AAA omg

    LAST UPDATE LADS (day 6)

    I FINALLY GOT MY ACCOUNT BACK LETS GOO!!
    and not only that they also refunded the dolar i spent on the discord basic

    omg i am so happy i can't finally contact my customers, i hope they don't think i ghosted them for about a week sob, i am still extremly thankfull, ty discord team o7, this will never happen again

    2

Yorum yazmak için lütfen oturum açın.