My account with very sensitive information was compromised. I might be at risk of identity theft. Worst of all, whenever I try to submit a request, it marks it as "solved." I am in need of urgent help.
Good afternoon, recently I was subjected to a scam in which the scammer impersonated a discord staff member. As part of the scam, I was tricked into changing the email of my account.
My account is very old - a bit over 8 years - and it contains some very sensitive data. Some of this data includes copies of my passport, state ID, my own pictures, as well as possibly my social security number in photo-copy form. The reason as to why this data is here pertains to the fact that I used to use discord as a means of transferring images from one device to another, (such as sending an image from my phone to my server, and then downloading it on my computer, vice and versa.)
Due to the fact the hacker has my account, and thus access to all this sensitive data, it's crucial that I either get the account back as soon as possible, or that the account is terminated or locked. I believe I can provide solid proof that the account used to belong to me, but I'd have to talk to a human staff member to understand the nature of what they'd want from me in terms of evidence.
If for some reason this post does not reach the people it needs to reach the most, I'd like to know if I could contact the authorities to help me speed up this process. It's not exaggeration to say this is tantamount to stealing my safe with my very important documents.
It has been a few hours since the scam took place. I hope it's not too late.
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They won't even read this, congratulations. Although, I dare say, they can be sued.
There’s probably no point in contacting technical support either, they don’t do this, but if they returned Trust and Safety, they would help us (click on the link)
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Они даже не станут это читать, поздравляю. Хотя, осмелюсь предположить, на них можно подать в суд. Обращаться в техподдержку, наверное, тоже нет смысла, они этого не делают, но если бы они вернули Trust and Safety, то помогли бы нам (нажмите на ссылку, и проголосуйте, точно так же можно написать комментарий об этой ситуации).
https://support.discord.com/hc/en-us/community/posts/24781831607959-EN-I-suggest-putting-Trust-and-Safety-back-into-the-requests-on-the-site-support-discord-com-RU-Я-предлагаю-вернуть-Trust-and-Safety-в-запросы-на-сайте-support-discord-com
By the way, in the comments there, you will find a link to the petition, please help spread it! And write a comment about your problem there.0 -
Oh dear, I'm so sorry you're going through this too. Discord apparently doesn't take care of its members' information and security as it should. It's been days since they no longer respond to me and they haven't refunded the purchases the “hacker” made with my paypal….now I have to deal with the bank to solve this.
I hope you can get back your account.
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Hey guys, it's OP with an update. I was able to get back my account, and rather quickly at that.
Basically, I did submit a few requests through this site, and with some evidence and some trial and error, I eventually got an open request.
@Onesan, if you're going through the same thing as me, definitely call your banks. That's what I'm doing. But also gather as much evidence as you can regarding the scam and post it in the request form (it allows you to attach files), and MOST IMPORTANTLY, make that post using the same email that belonged to the compromised account, that way they can verify it was your account to begin with.
I hope you can get your account and money back as well.0 -
That is incredibly frustrating and concerning. Have you tried reaching out to IDM Patch through other contact methods or escalating the issue to a higher support level.
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