Not received a reply from discord support for over one and a half weeks now, is this normal?

Yorumlar

6 yorum

  • Deltu

    I'm in the same boat. My account was hacked back in August, its now the 29th and I've yet to hear anything other than: "Thanks for reaching out to us! I just wanted to let you know that I'll be escalating this ticket to a team member to look into further. I genuinely apologize for the inconvenience in the meantime and will keep you updated here as soon as I hear back! Let me know if you have any other questions at any time!" it's insane, I even requested if the account could be locked or restricted from making payments since I had a card on it, and heard nothing. I'm now down $600 due to discords lack of assistance, now having to report the payments as fraud, which is fantastic.

    2
  • Snuggly Wuggums

    I'm in the exact same boat. It's honestly pathetic how little this company does to support its userbase.

    I have verified confirmation that my real account is being used to spread the same malware I got hit with, provided discord with the exact website where the guy got the malware from, showed chat logs, and was fraudulently charged a few hundred bucks.

    Meanwhile they told me they were going to escalate my ticket 10 days ago and now no word.

    The Twitter doesn't respond, I've put in additional tickets to see if mine just got lost(cuz sometimes mistakes happen). Now those tickets haven't even gotten an initial response. it's like these people are just burying their heads in the sand because there's a huge exploit to their worthless program.

    2
  • AceOperation

    same- its only been 5 days for me 

    1
  • cookie12

    2 days without response

    1
  • AceOperation

    So for our issues to get resolved, it should take a month or 2 - just make sure you give all info you have and once they say they are escalating just wait. seems others say it take over a month. lets keep each other updated on these post.

    1
  • HafCo

    AceOperation where are you getting this information about it taking 1-2 months for them to reply? I've seen you posting on a few tickets with the same message, but I haven't seen your source(s).

    0

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