Request Trust & Safety changes
Hello!
I am posting this as a request from the most discord users
I am a developer and recently started working on my own discord library, when suddenly my account was deactivated, of course, no specific reason was given.
Then, I sent an email asking them what is the specific reason for deactivating my account was, I got a reply that they couldn't give me the specific reason, and I needed it to show them that they make a mistake...
After a while, a friend of mine showed me images of how a discord user who was just created his account, was texting with a discord employee a few minutes before they took action on my account, they tells the employee that "I was sending him malware links or scams", such users have been reported many times to me, I was even banned from many big discord servers, but actually this is a guy who does the same to me and many other people, but that's another topic
So I sent an email, sending them the images, the links of that user's messages (some of the messages were deleted), 2 weeks passed but I never got a reply and my account was deleted...
I have many friends and acquaintances who have their accounts deleted without any proof, or with a forged one, also there are too many scammers and hackers in discord, I have reported them many times, but discord does not take any measures...
What we want the discord Trus & Safety team to do
1. Before deactivating an account, check very carefully the evidence provided, images, links, and compare the IP addresses
2. When deactivating an account, provide the specific reason, e.g. "Sending malware link: example.com"
3. When we create a private server with our friends, we can swear and send what we want because it's a joke, then a random guy joins somehow in our server, report us, and leave.
We don't have problems with swearing or other things, because is our private server and you can't tell us what to do, if it's a public server ok, but...
My account was deleted with almost 2 years of nitro, all my bots were deleted, all my important chats, I was on a verified bot team and had the "Early verified bot developer" badge, because I was one of the developers of the bot, everything is gone because a discord employee deleted my account believing a message sent from a freshly created account, without even a message link or AT LEAST a picture (which can very easily be faked)
Will the money that we gave for nitro, servers, bots, and chats be returned? No.
I hope that you will fix your team because discord is the best platform, this is the only bad thing, but it is very important
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+1
4 -
All good suggestions, unfortunately that would entail that the discord team do actual work, and they have too much fun just disabling accounts off the bat, refusing to read tickets, and respond with the exact same cookie cutter responces with every message that they close. if you keep pressing for answers, your email is blacklisted so you cannot get support whatsoever.
6 -
Yeap, some things in Discord Report Application need to be fixed. I know there are so many reports for reading each day, but the Discord Team need at least read carefully all information in the report and in the reply message need to write the specific picture/message. I hope they will agree this request.
2 -
I do agree, and I feel bad for your lost Angelo, hope you will get it back as soon as possible!
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