About ticket management and feedback on the Support service

I opened a ticket because I wanted to report unusual and annoying behavior in Discord, which occurred several times during a day and then everything went back to normal.

I had a quite fast reply and exchanged two or tree messages. Every time the operator was different.
After the exchange of messages, I received a request to evaluate the service. In the message, the evaluation was limited to clicking on one of two links: satisfied / not satisfied.
It did not seem appropriate to choose one of the two options and I tried to give more detailed feedback, the following:

I would have liked to find a place where I can report the problem easily, but rightly before reporting a problem it is better to go to the FAQ etc.

It seems to me that asking whether one is satisfied or dissatisfied is too limiting.

I appreciated the fairly quick response and the fact that the response mentioned the problem I had presented.
I would have appreciated knowing if what I was reporting was something that only happened to me or if there were other reports.
Unfortunately from the first answer I had the impression that my problem was only partially understood (I tried to describe it but I am not English speaking and I may not have succeeded in the best way). So I had to answer again to point out a few things.
The fact that a different person replies every time does not seem to me to help in these cases.

The next day everything was working fine, so I didn't need Support anymore.

So, at least for my case I cannot say that I am neither satisfied nor dissatisfied.
I am satisfied with the promptness and courtesy of the operators.
Not very satisfied with the effectiveness of the answers.

Satisfied / dissatisfied is too general

I would like to have received roughly the following questions:

Has the problem been understood? partially
Have any solutions been indicated? no
Were the operator (s) courteous and helpful? yes
Did the operator (s) appear competent? I don't know
The problem has been solved? yes (but because it apparently resolved itself)
Was the service helpful in addressing or solving the problem? no (also because the problem disappeared by itself)