[repost] "Open" & "Solved" yet not a single reply
Full context: I created a ticket surrounding my account and the unmentioned policy of "Theft/Distribution of Paywalled content". Even typing keywords into my appeal, going to lines of "Urgent help: Disabled Account" as the bot that manages the appeals looks out for those words, at least akin towards them, in order to get to the far faster. At least that's what I was told. After creating the ticket, waiting for a total of seven days. The ticket went as follows roughly "Wanting to get clarification of a few things, my account was recently disabled due to paywalled content. Asking around the community, nobody seems to have the answer. Making this ticket, to find out further information about the policy and the penalty regarding it. As well as requesting my data from my account".
That's the full gist; photos can & will be provided in the comments. I don't know the surrounding opinion of sharing appeals via pictures but I want people to get a full grasp of what situation I am in. I'm just questioning myself "Is this the harsh treatment long-time discord users get?"
After me waiting eight days for someone to respond to the appeal, I found exactly nothing awaiting me after I saw the notification change from "open" to "solved". I was astoundingly confused about how the system could mark the situation solved when the situation needed input towards it.
Even after refreshing my page constantly, and logging in and out of my account (only two things I could really do) I still found nothing to appear there, and the system continues to try and mark it solved after continuously bumping it up.
Brought this post towards "Account and Server Management" since it did revolve around my account but I felt like this was the best place to bring it up towards. Might remake this post in "Others" section.
Day 8: Not a single thing to be found in the ticket, made a new one but at the same time around. It takes the total of the bot, Clyde, to respond in about 6 to 7 days for me at least. Those are the times when they usually do a course of action. This is the longest time I had to wait for the team, I feel bad for others when they have to await merely months for someone to even look at their ticket.
The reason for reposting in "Others" is because I do want further opinions about this situation since this situation is becoming stressful.
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Is this really what I'm supposed to keep doing whenever the Discord team decides that a ticket is solved and not deciding to actually answer the matter?
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No way I made this post just mere MINUTES ago, and suddenly all my tickets say solved but not a single reply is given to them? This is the real boot of Discord that I've been so blind to really see?
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Guess what?
You'd expect there to be a reply. I did too!
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This is literally my account, but I got suspended(?) from it.
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President Om Sorry to instead ping you, but it seems I have gotten myself into trouble. Sadly. You seem like the expert in the matter and wanted to know, what can I make of this situation?
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I am so sorry to hear about this…
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