Unsupported Reports

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🚧 Help center article under construction! 🚧

Note: Beginning on August 1st, 2022, Discord users can expect to see improvements to the Discord Android application, including:
- Feature consistency across platforms through a centralized and streamlined app development process across Android, iOS and desktop
- Faster app update release cycles when a new feature is introduced or a pesky bug is fixed thanks to a more consolidated process
Over the next few weeks, the Android app will begin to transition to the React Native framework to enhance the user experience. To use the new version of the Discord app:
- Go to the Google Play Store to manually update your Discord app.
- Otherwise, if auto-update is enabled on your Android device, the app should automatically update.
You can read more about this change in our blog post.
The old Discord Android application will officially sunset on September 1st, 2022, so make sure you've updated your Android app from the Google Play Store before then!

Unsupported Reports

This is a list of unsupported report topics, please check this list before you submit a bug.

General

  • Client modifications (BeautifulDiscord, BetterDiscord, etc.)
  • Using multiple instances of Discord on the same device at the same time.
    •  Example: Using Discord Stable, PTB, and Canary all at once
  • Any bug that occurs only on virtual machines. If they can be reproduced on real hardware, it's valid
  • Payment related issues (submit to Billing Support)
  • Security bugs
  • Translation bugs that do not break functionality. These should be submitted to https://dis.gd/lang-feedback
  • API bugs. These should be reported on the API Docs GitHub Repository
  • Feature Requests
  • Connection Issues, like Outages. These should be reported to Support
  • Accessibility (A11Y) issues go to https://dis.gd/bugreport

Browser

  • Alpha/Nightly/etc versions of browsers. If a browser update causes Discord to stop working when it previously worked, this should be reported to the browser developers
  • Internet Explorer
  • Versions of Microsoft Edge prior to version 17

Operating System

  • Any pre-release/beta/etc version of any OS unless the issue is either P1 or P0 (i.e. crashes/severe bugs). If the issue is more minor, hang onto the bug and see if it still happens after the OS is fully released. This same rule also applies to open-sourced software in Discord: Electron, Chromium, WebRTC, etc

Linux

  • Any "End of Life" OS (any OS that doesn't receive updates)
  • Bugs that are not client breaking, only P1 and P0 bugs are accepted

MacOS

  • Any MacOS version older than 10.11 and up (El Capitan)

Windows

  • Any OS older than Windows 7

Mobile

  • Mobile Web (View as Desktop Site on https://discord.com/app) - The marketing websites are OK to report on for mobile, but not the Discord application itself.
  • Jailbroken / Rooted devices

Android

  • Android versions older than 5.0 (Lollipop)
  • Any non-Google Play versions of Android
  • Any bugs specific to custom ROMs
  • Screen Pinning / Parallel app / Split Screen bugs
  • Any bugs specific to the AMOLED black theme

iOS

  • iOS versions older than 10.0
  • Siri shortcuts

Tablets

  • Amazon Tablets (Kindle) 

Reports That Are Too Minor

  • Visual bugs with a low pixel offset ("Pixel-Bugs")
  • Bugs that involve spam-pressing buttons
  • Bugs that only appear for about a second
  • Reports that involve a high amount of steps to reproduce (Think if the Konami-Code resulted in a bug)
  • Behavior that only happens by waiting for several minutes/hours

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