Age ban appeals being ignored?
TLDR: Account was banned for a joke, after weeks of waiting my tickets were marked as solved by “Seal”, but my account is still disabled. Coming on 30 days since the ban issue, and i’m not sure what to do anymore. HELP!!
On May 27th my account was banned for a JOKE in which I stated that “actually i’m 12 :/”. I accidentally made multiple tickets as I couldn’t originally access this website under that account (this current account i’m using is an alt). Over the past 20ish days I’ve tried my hardest to get in contact with a human to solve this, yet I continually have been ignored. Every single ticket, including the one with the proper proof of age, has been ignored. Support continues to look at the tickets and resolve nothing.
I don’t understand that. I’ve handed the documentation of my actual age to them on a silver platter. Yet, no response at all. I decided to try and leave this alone and just be patient, on June 13th, all but one ticket was marked as solved by “Seal”… with no actual resolution or even a conversation with support about the matter.
I’ve made a follow-up to the original ticket with proof, with a huge explanation of everything that’s happened, practically begging for resolution. It has been opened by a support member, I assume it was a bot as it hasn’t been assigned to a member, but again this is so frustrating.
This is coming up on the 30 day mark, and from what I was able to find, my account with be permanently deleted at that point. I’m not even sure what to do anymore, please anyone give me some advice.
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Hey man im going through the same thing too, and its not just us! ive seen a few posts like these for the past few days. discord support seems to be extremely slow for these types of appeals as of lately for some stupid reason, ive appealed 16 days ago and ive lacked a response at all, i took my efforts to their twitter support account and got a bot reply about eta times being unavailable and to be patient. i hope you do succeed in getting a response since it godamn sucks to lose an account with memories, messages and value to just be vanished off the face of the planet over a poor mishandling on their end. but yea this whole experience is definitely nerve racking as each day goes by and i hope you get your issue resolved as i wish for myself too 👍
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This is just beyond frustrating. Discord support definitely needs to be managed better, not truly understanding how a company so large can have such a poor support system in place. Best of luck to you.
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The same thing is happening to me!! I don't know what to do Ive sent 4 tickets and 2 marked as solved for no reason, ive made follow up tickets and yet they wont reply or unban my account! I don't get it, all they have to do is read the info provided and check if the face matches up! all my tickets are being ignored and im also trying to contact discord thru other platforms but to no avail.i really hope both our accounts are given back to us, im really scared for my account
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This is truly upsetting. Again I hope you get your account back soon and I’m sorry you went through this just because of a joke :((
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totallynotcarwen, i’m so sorry this is happening to you too. Hopefully they actually do something about it rather than just sitting there ignoring all of us :/
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I got my account back!!! :D
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Yayyyy! very happy for you melon! how long did you end up waiting?
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A month 💀
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oh god 😭 well glad you got it back!! 🩷🎀
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