Discord support not helping and just causing me emotional distress
My account was stolen/hacked about 1-2 months ago. I got a message from one of my friends saying they needed help and I didn't think anything of it so I decided to help them little did I know their account also got hacked/stolen by the same person who stole my account and used my friends account to scam me. The person who stole my account claimed to be someone who worked at discord. His name is Michael Gutierrez. I ended up sending him my email without thinking and he changed it into an email of his that he said would be a placeholder until he gave me my account back but clearly he hasn't given it back. He also scammed me and a few other people into sending him money in order to get my account back and would send me screenshots that would say discord validation process til I sent him all the money. I was able to get my money refunded/returned but I still don't have my account which is what I was waiting for. I have a lot of information, friends and important stuff on that account that I would like to get back. I try to send in tickets like I'm told to but I always get either a bot response from Clyde, no response or it gets changed to solved with no answer or solution. This has become a big problem and has put a lot of mental toll on not only me but my friends that have been messaged by the scammer on my account. All of my other social media accounts are still connected to my account and I don't want anything to happen to those too. Every single one of my accounts uses the same email (the one provided in the form above) because it's the easiest/simplest thing for me to remember and it makes me feel calm that way. I have gotten email responses from 3 workers that go by John N, Matthew R and Cereza but my problem still hasn't been fixed or resolved and I haven't gotten my account back from sending in any tickets that I have. I would really like to get my account back since all of my friends who have also gotten scammed by this person have gotten their accounts back between 3 hours to a week but I had to wait a month with no help or response. Ive provided screenshots with needed information in the tickets but still nothing.
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Sorry that you fell into a trap by these scummy scammers, But I'm kinda in a similar boat as you I got suspended due to being “Underage” Which is false I am well above the age of 13. But unfortunately, discord support doesn't care enough to reply to Our tickets. It's super tedious and annoying It's been 9 days and NOT a single response came from them.
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16 days without respond too )
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Fml
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The people who have responded to me are listed below but havent helped me at all. This is causing me so much distress and its hurting my mental health. Please do something about this.
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