MOBILE PUSH NOTIFICATIONS REMOVED, Bring them back!

Omegaxiel Lexiel

Hello people,

during the last update of Discord on mobile platform, Discord has taken away the feature of getting push notifications to mobile devices, meaning unless you log out of Discord on PC/Notebook/Whatever, you won't get any push notifications on your phone/tablet/smart watch.

I've this confirmed by customer support crew member Leah, I'll copy paste the last email reply below.

 

"Ma. Leah (Discord)

Aug 20, 2020, 7:13 PM PDT

Hi there Lexie,

Thank you for writing us back. We're really sad that the latest upgrade didn't meet your expectations and satisfaction. I really do understand how inconvenient it is for you to turn off devices or logging in and out.  This is not the experience we want you to have. 😟

Unfortunately, there isn't a way to revert to an older version nor do we have apk file for the previous versions. To clarify, we don't offer a way to send push notifications to both the desktop and mobile apps simultaneously at the moment. The app is currently designed to not send you messages unless the server deems them as unread, so you won't get pinged for messages you've potentially seen. However, you can check the Push Notification Timeout under User Settings > Notification in the meantime.

I understand that it was a feature in the app that worked on you before but the app is currently designed to not send. And I offered you to upvote this feature so that our team will be aware of how many users are affected by this. 

I know you're looking forward to the how-to of reverting to an older version but sadly, we don't have one. I'm so sorry that we don't have a current solution for you at this time, but I'm sure our team will check on this since feedback contributes greatly to our decision making of which features and fixes to implement in the future based on what our community wants. I'm also looking forward that this feature will be in the app for user's convenience. 😊

And sorry for keep calling you Stouker, I didn't notice that you put your name on your replies. I wasn't paying attention.  My bad. 

Let me know if you have other questions and concerns and I'll be more than happy to help. 😊

sincerely,
Leah"
 
I can't understand how taking away this feature is a new feature...? As I was told that the devs would look at this if it gets upvotes, if you feel you're suffering from the removal of push notifications to mobile while not being purposefully logged out of all of your other devices, please upvote this topic.
 
Regards
Lexiel
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  • Omegaxiel Lexiel

    Hello people, an update.

    I received a few messages about the "Push Notification Inactive Timeout", however, that doesn't seem to work on my machine or other people's machines I asked at all.

    After this Push Notification Inactive Timeout, I've left my PC on while going away repeatedly, day after day, as I usually do nowdays, for hours at an end. It was set to 10 minutes (by default?) but it never pushed anything to my phone, I always had to check only to see the messages I missed. Which was really annoying when a friend of mine really needed help and I didn't know at all until I got a call asking why I wouldn't answer her pleas for help, if I'm okay, if something happened, etc.

    Literally the ONLY thing that worked was logging out and shutting EVERYTHING off. My PC homestation, my work laptop, my other laptop, everything.

    We've done these tests to verify:
    1) We've been Invisible, as we often are when not gaming, left timer on 1 minute, didn't do anything, didn't work.
    2) We've been Invisible, left game on or had it turned off, didn't work.
    3) We've tried having Spotify on and off, didn't work.
    4) We've tried going Online, Busy, Away, didn't work.
    5) We've tried leaving only clients on (Battle.net, Steam, Epic store, etc) and Discord with the timer, didn't work.
    6) We've tried leaving literally only Discord on, didn't work.

    I don't know if this is related to any gamer hardware that Discord recognized. AKA My wireless headphones are set to not sleep unless turned off (but I turn them off when going away anyway). My friend's feed updates automatically. Some of us have mice that pulse, glow, "strobe" light, etc. But even friends without any of those don't get the notifications.

    I'm honestly coming at a loss. It doesn't seem like an issue on our end. It truly would be easier if we could back, or at least have the option to, have Push Notifications always active.

    I'll add list of applications that I usually have running unless I turn them off:
    Chrome; Discord; Spotify; Steam; Uplay; Epic; Battle.net; Aorus Engine; Logitech Gaming Software; Xbox App; Overwolf; my antivirus software; Nvidia Experience.

    I honestly have absolutely no idea why would any of those above - excluding Discord - cause this issue, but I guess that's on the devs, what they consider as "being inactive" truly means.

    In the meanwhile, an option to just TURN NOTIFICATIONS ON would be extremely helpful, until the devs work out these issues.

    Regards

    Lexiel

    2
  • xavier

    I have done some research and found that phantom inputs are to blame.

    If you are on Windows, I wrote a program to help you identify what causes it. Simply follow the instructions listed on the page and enjoy! https://github.com/xaviergmail/DiscordNotificationDebug

    For non-windows users, try unplugging all unnecessary peripherals until you find the culprit.

    0

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