Overwhelming and Counter Intuitive New UI
I tried to give this update a shot and find the positives - to be able to give proper feedback - but unfortunately the only thing I found useful out of all this is that you can favorite DMs so they're always on top of the DMs tab. Everything else is frustrating, to say the least.
Discord mobile and desktop are now so distinct that as someone who switches back and forth between the apps, mobile is counter intuitive and incohesive. Everything takes longer for me and years of muscle memory are useless. Switching between DMs and servers used to be an easy seamless and quick one handed experience - now it's two separate tabs with completely different layouts and if you go to servers you are sent to your latest open server and channel, with no option to pick at a glance where you want to go beforehand. This is not what I want, I doubt this is what anyone wants.
The new app experience is also extremely visually overwhelming, with a lot of pop ups explaining things since, for some reason, gradual change wasn't an option and opting out is impossible. Search bar previewing images may be some of the worst of it - why not make a gallery feature instead? and why is this mobile only? do you think desktop users don't want to find images easy too? Additionally, I've seen people complaining spoiled images show unspoiled on the search bar which is a problem for a myriad reasons.
Some other issues for you! DM message previews being ON by default is bothersome, it can be changed in settings but since it's not a feature that was available before… why is it being forced on people? It even took me by surprise because “shouldn't a status be there?”. And regarding statuses, they are harder to see, especially since my friend list, with all of my online friends and their status messages, is no longer something I can access as easily as before. And it's a weird change, since it's something we are all used to and it's a good way to find if someone you want to talk to is online… It honestly feels like the mobile app is going backwards instead of forward in terms of accessibility. Using web mobile, which shares the same layout as web desktop is a slower but better experience.
Something I've not seen mentioned much but I found out through a friend: the app seems to be overriding the rotation lock of your phone! Needless to say this is the opposite of a feature…
And before I end this and forget, dark theme is no longer the same (color palette wise) as desktop which really defeats the purpose of having my themes synced between devices. Was giving the option for users to keep the “legacy” dark color palette really too much trouble when you've been rolling out a good few nitro themes?
Anyway, I'm finishing this here, I've sent some complaints yesterday on the feedback section of the new layout but I wanted to leave something here too since maybe it'll get more attention. If anyone wants to leave feedback on the app itself, it's somewhere in Settings → Appearance → New Layout → Feedback. You can send as many as you want!
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100% this, it's an entirely different style to the desktop and web version of the apps too which is so jarring. Part of the reason I like the UI on discord is the fact they don't overuse corner rounding like so many other apps so these days but this new update does it with almost everything.
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For convenience, I have linked to every other similar post. Please upvote all of them so Discord pays attention to our thoughts. The new UI is unintuitive and takes out some of my favorite features such as DM's and Servers easily visible in the server tab, and many others, as well as raises some accessibility concerns. Please make an update or revert some changes.
1) https://support.discord.com/hc/en-us/community/posts/19647247640343-Fix-it
2) https://support.discord.com/hc/en-us/community/posts/19647604985495-New-UI-is-not-an-improvement-
3) https://support.discord.com/hc/en-us/community/posts/19647614228503-STOP-CHANGING-DISCORD-FOR-THE-WORSE-
4) https://support.discord.com/hc/en-us/community/posts/19647451731991-Feedback-on-the-mobile-UI-update-Why
5) https://support.discord.com/hc/en-us/community/posts/19647439711639-New-Mobile-UI-Bad
6) https://support.discord.com/hc/en-us/community/posts/19647250598423-PLEASE-UNDO-THE-NEW-UPDATE
7) https://support.discord.com/hc/en-us/community/posts/19647247640343-Fix-it
8) https://support.discord.com/hc/en-us/community/posts/19647188755223-Bad-Mobile-UI
Here is one from a different forum
9) https://support.discord.com/hc/en-us/community/posts/19629162951831-Mobile-UI-is-horrible-Cancelled-my-Nitro27 -
Bring back the old UI you scallywags
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The rotation lock thing is a bug that's been around for a while, so I do find it hilrious that they went through, ruined everything, and didn't even manage to fix the ONE bug that's been bothering me. Actually, they even somehow made that one bug worse, because now it floats your keyboard in landscape mode and covers up half the messages on screen.
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This update was so overwhelming that I just straight up gave up messaging and uninstalled. I went to a earlier version but if this stays long term I'm going to struggle to use discord. Which sucks because I use it daily and also I can't even read with the new dark theme. the contrast is so bad. I don't understand how this is considered accessible at all.
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wander and friend same - I had it on my phone for an entire day before uninstalling and downgrading and if that didn't work my option was using web mobile forever because at least it's similar to what it was before.
The new dark theme was bad for me too, I have some light sensitivity issues and it gave me a really bad headache when I was only using the app for a few minutes every few hours; I saw a lot of people complaining about it on servers too. I can't see how any of the changes they did were for accessibility.
I hope we can be loud enough that they listen to us.
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I've asked few people what they think about new UI and anwsers I got were between “eh, it's worse but whatever” to “ye, I uninstalled already”. My personal take is “they nuked their UI, it's bearly usable now”
The ongoing mobile app trend is to proactively make mobile app less usefull and less functional. This does NOT mean that users want it, this does NOT mean it's better in any way, it only means that other corporations pursue that.
Discord, don't waste your money on anti-productive goals like this UI rework. Now I would expect you to go with sunken cost fallacy and roll with it. It's... Not good. I liked discord app before becouse it was not what industry tied to force feed us - it had everything I could need in neat logical layout, and was fairly functional. Sure, I would pick on a thing or two, but these were rather minor things.
Please, don't chase corpo trends that your userbase actively hates. We had same deal with usernames. Trend chasing for no real reason. That is the reason Discord gets worse over time. Honestly, Im starting to think that if you roll it back, and let it be as is, maybe update internals time to time (bump libraries and such) - the discord would simply be universally better.
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I really must thank discord for drastically reducing my screen time, thanks to this new UI. I now only spend as much time as is necessary on Discord because otherwise I get incredibly frustrated with how difficult it is to navigate my DMs, how hard it is to find my unread messages, or how completely broken the UI gets very quickly, not to mention the small real estate allocated to actually typing, you know, the thing you do in a messaging app.
I'm sure they've seen mobile usage drop on their side too, and they're seeing the reviews, so at this point I can only assume this is all being pushed by some higher up who will not back down because god knows I've seen stuff like that before. I've cancelled my 8 year nitro subscription, not because I want to “protest with my wallet” but because this update has made discord so useless to me I just text my friends now. Thanks, Discord, for introducing me to a simpler life.
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