We provide age verification to help users manage content filter settings and sensitive content visibility. This one-time process can be completed when you first adjust these settings, with the option to re-verify if needed.
What this article covers:
- Why do I need to verify my age group?
- When do I need to verify my age?
- How do I verify my age group?
- Frequently Asked Questions
Why do I need to verify my age group?
Some Discord settings and content are designed for certain age groups. We're experimenting with a streamlined way for you to verify your age group when you try to access those settings or content.
When do I need to verify my age?
You may be asked to verify your age in two situations:
1. When you encounter content flagged by our sensitive media filter, you may need to verify your age group.
Example of Blurred Sensitive Media in a Message
2. When you try to change your sensitive content filter settings and need to verify your age first.
Sensitive Content Settings in Content & Social
How do I verify my age group?
The age verification process works the same way, regardless of how it is triggered. Here’s how to verify to verify your age group:
1. When you encounter blurred sensitive content or try to change content filter settings, you'll be prompted to verify your age if you haven't done so already. This requirement applies to users who haven't verified their age and are included in this experiment.
Example of Verify age group window
2. A We need to verify your age window will appear, offering two verification options:
-
Option 1: Face Scan
- Select Face Scan on the verification page.
- Allow access to your camera when prompted.
- Follow the on-screen instructions to complete the scan.
- Press Done to submit.
-
Option 2: Scan ID
- Select Scan ID on the verification page.
- Use your mobile device to scan the QR code.
- Take a clear photo of your ID following the guidelines.
- Press Done to submit.
Face Scan and Scan ID options in the Age Verification window
Example of direct message (DM) notification from Discord confirming your age verification status
Frequently Asked Questions
Q: Is my data stored when I use Face Scan or ID verification?
A: The information you share to power the age verification method that you choose is only used for the one-time age verification process and is not stored by Discord or its vendor. For Face Scan, the solution our vendor uses operates on-device, which means there is no collection of any biometric information when you scan your face. For ID verification, the scan of your ID is deleted upon verification.
Q: Do I need to verify my age to access content flagged by our Sensitive Media Filter and settings?
A: Yes, age verification is required before you can access that flagged content and the sensitive media filter settings.
Q: Do I need to verify my age multiple times to change the settings for the Sensitive Media Filter?
A: No. Age verification is a one-time process. Once your age group is confirmed, you won't need to verify again when you attempt to access an age-restricted feature. However, if you believe your age group is incorrect, you may retry the age verification process again.
Q: What happens if my age group is verified incorrectly or it fails to verify.
A: You have two options:
- Retry verification through your chat with Discord system messages where you can select Retry to enter the verification flow again.
- You can retry by opting for a manual review here.
Q: How long does verification take?
A: The verification process typically takes just a few minutes. You'll receive notifications about the status and a DM from Discord's official profile once completed.
Example of DM notification from Discord confirming your age verification status
Q: What happens if I’m banned after age verification?
A: Your account may be banned if your age is below the minimum requirement. If you believe the result is incorrect, you can submit an appeal through the underage appeals process here.