If you are over the minimum age required for your country and have been locked out of Discord, you can appeal your banned account by following the instructions below.
Example of Banned Account due to Minimum Age Requirements
What this article covers:
How to Verify Your Age to Unlock Your Account
1. Log in to your locked Discord account.
2. Locate your Active Violations and open the Minimum Age Requirements violation card.
“Minimum Age Requirements” Violation Card
3. Press the Let us know button to start the appeal process.
“Let Us Know” Button
4. Select Scan your ID on the verification page.
- Allow access to your camera when prompted.
- Follow the on-screen instructions to complete the ID scan.
- Then, take a selfie to match the ID document by following the guidelines on screen:
- Make sure you are in a well-lit area
- Remove any headwear
- Keep your glasses on
- Press Done to submit your scan.
Scan your ID
5. If age assurance is successful (which is typically processed within seconds), you’ll see Age Check Complete at the top of your Active Violations screen, and you can now log back into your account as your access should be fully restored.
Age Check Complete Notification
Frequently Asked Questions
Q: Is my personal data stored during the age assurance process?
A: Discord and its trusted partners do not permanently store personal identity documents or your video selfies. Identity documents submitted to our vendors are deleted quickly, and the video selfie used for facial age estimation never leaves your device.
Q: How will Discord use my age assurance information?
A: The information you provide will be used solely for age assurance purposes and will not be used for anything else.
Q: What if I am having issues verifying my age or I believe the age verification was incorrect?
If you are having trouble completing the verification steps or you believe the determination is incorrect, you can contact us for additional support here.