What is going!?

I am trying to join a new server but I need to verify myself, I forgot my password and have been trying to change it. First they wouldn"t send me the email so I can change so I asked for help. They finally sent an email to help but instead of having me change my password it had me make a new account. I have been trying to delete this one and fix my original. They tell me how but what i'm looking to click to start to delete my account doesn't show up. What is going?!