In order to investigate issues which have been reported to us, we require the Message Link: this is a link to the message you are reporting. If you're reporting a lot of messages, one link in the report form and a sample of others in the body of the report is sufficient!
OBTAINING THE MESSAGE LINK - DESKTOP APP
All you have to do is right click the message and click 'Copy Message Link!'
OBTAINING THE MESSAGE LINK - MOBILE APP
For Message Link, tap and hold the Message. You should see the last item on the drop-down menu: 'Share'. Click Share to open the next menu. Select ‘Copy to Clipboard’.
For Message Link, tap and hold the Message. You should see the last item on the drop-down menu: 'Copy Message Link'
Now you are able to paste the link into your report. It will look like the following:
REPORTING THE ISSUE
You are ready to send the information to our Trust and Safety team, by filling out the form in this extension: click me
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