Hello, I’m going to say my situation and also not I have tried to contact discord support a lot but automated messages are all i get back to with no luck of an unban. Anyway here goes the situation. One day I was just browsing discord like usual and come across someone sending me a file. I downloaded this file and ran it in curiosity to what it was and not realising that it could be malicious but it wasn’t picked up by malwarebytes anyway. This application appeared to do nothing so i’ve been ignoring it. The following day in the morning as soon as i get onto discord i realise all these messages sent to everyone at the exact same time and at the time I first went onto discord. I immediately reset my password and deleted as many messages as possible and i was busy in the morning going to school but i was thinking in my head about what i should do and that i was going to contact discord support in the arvo when i’m home from school. However, when i tried logging in to my account in the afternoon it was disabled. I couldn’t log into the account. I recieved an email saying my account was banned etc etc for breaking terms of service. This wasn’t me breaking the terms of service. And the only reason i think it was banned is not because it was hacked but because the messages were all sent at the same time. The ban reason was suspicious account activity and potential self bot. I immediately wrote up a ticket explaining everything but only heard back from bots. I thought they were gonna understand that my account was banned and i tried to explain in the end but i’m still waiting for a discord reply on the ticket for around 16+ days. So i’m not really sure what to do tbh and this discord account is really important to me so feedback would also be important to me as well. Also note that 2fa was enabled but from my understanding tokens bypass 2fa?? not really sure but must of which I think is ridiculous and just defies the whole point of having 2FA. But anyway it’s discord so I hope it all gets resolved in the end and also note that there are still some messages that i couldn’t delete and that since the account is only disabled some people still have those messages on their inbox which makes them also vulnerable without warning. So please discord get to the root of this person doing this and fix them up and please make it so these issues don’t happen again. Also I own a discord server with 500 members (active) and I know i can transfer ownership I think if it’s even in requirements but not sure if it’s worth doing because i might get my account back?? What will happen to my account?? Anyway, that’s the situation if you had the bother to read all that please respond if you have any feedback it would be extremely valuable to me because well discord isn’t giving me any feedback. Thanks.
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