Discord not responding to age appeal

Qui_54
Roughly 2 days ago (July 14) my account was disabled. Immediately after I found out I sent a picture of me with my ID including my date of birth and a piece of paper with my username as were the instructions for an age update appeal in the email. I've read countless other peoples' posts about having this same issue of discord not responding to them. Some of these haven't been responded to in weeks and they all say that had an email from discord explaining how they're getting a lot of tickets, but I haven't had that email. It's concerning me because my account holds a lot of value to me. I'm worried all my effort to prove I'm old enough is useless
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  • Lily Sakura

    Technically I would recommend taking it to other platforms, like twitter, because the social hub workers there on the Twitter accounts, occasionally respond at @discord and @discord_support, however if you are old enough and aware of the legalities of it, (there can be other ways to recover it or get data or information back legally that is), then probably should take it up to someone, and depending on where you are from, EU or some other country, there are protections in place for situations like that. Basically, get people to be aware of what happened, so attention to the situation can be done, although the problem is there's a lot of people with similar cases, and pretty much nearly nonexistent trust & safety team in terms of actually reviewing these support tickets strangely though, as it's practically mostly automated AI/bots nowadays unfortunately; been getting conflicting information from emails and what the support forums say, and on reddit or other places reveal similar problems unfortunately still too.

    I am by no means an expert or anything, so I can't exactly do much advice besides what has worked in the past for other people, according to personal research online though, it's a bit frustrating to deal with, since it takes so long to even get any response or it to be resolved unless it's a much more serious problem to their eyes, even with their limited information on both the social hub and the support team in this website for appeals or feedback, due to how zendesk (the platform this is based on though) is, and rather much so of preparing to move on from it though still too.

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  • Haunt

    Howdy Qui_54,

    I hope you're doing okay. I heard about the situation with your Discord account being disabled after claiming to be under 13 in a server. It's unfortunate that people reported you, leading to the disabling of your account. I understand your frustration with the support team not responding to your reactivation requests and feeling like they're ignoring you. Let's work together to find a solution.

    Firstly, I want to emphasize the importance of taking jokes and statements regarding age seriously on online platforms. Age restrictions exist to ensure the safety and compliance of users, and making false claims can lead to unintended consequences, such as the disabling of your account.

    To resolve this issue, I recommend taking the following steps:

    Be patient: It's possible that the support team is currently experiencing a high volume of requests and may take some time to review and respond to your specific case. Try to remain patient while awaiting their response.

    Use appropriate channels: Instead of solely relying on the reactivation request form, consider reaching out to Discord's support team through additional channels. This could include their official support email or social media accounts. Be polite and concise in your communication, explaining the situation clearly and providing any evidence that supports your claim.

    Include relevant details: When contacting the support team, make sure to mention the specific date your account was disabled and any reference numbers associated with your reactivation requests. This will help them locate and review your case more effectively.

    Avoid spamming or flooding the support team: While it's understandable to feel frustrated, repeatedly sending messages or flooding the support team with requests may hinder the resolution process. Stick to appropriate channels and wait for a response before following up.

    Remain cooperative: Be ready to cooperate fully with the support team. If they request additional information or verification, provide it promptly and accurately. This will demonstrate your willingness to resolve the issue and increase the chances of a favorable outcome.

    Remember, Discord's support team wants to assist you, but it may take time to process your request thoroughly. By following these tips and maintaining clear and respectful communication, you'll improve your chances of getting your account reactivated.

    I'm here to support you throughout this process, so feel free to reach out if you have any further questions or concerns. Best of luck, and I hope your account is reinstated soon.

    Best regards, Haunt

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