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Discord Trust & Safety Understaffed

RealmOfTheDeceased

Discord's trust and safety team is not large enough for the number of requests made. I've submitted three alone and received no reply, which annoys me. I think Discord needs to hire more people on its support team so that we can receive help on time.

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Comments

2 comments

Date Votes
  • snuukums

    Yup. They're wildly underfunding that team. I'm on day 18 of no replies to my ticket. (37679819)

    1
  • Wchin Omygod

    Yes, this is a big problem, their service is sucks and low processing efficiency. no one contact me after I submit a request. As a famous communities software, you should provide some online service to help user solve their problem immediately, but not just let them submit few of requests and no any reply.

    1