Does anyone know why some accounts are disabled and no reason is given?

Aeromexico

On June 23, my account was abruptly disabled without evident cause. When I sought additional information, the Clyde bot only responds with “Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.” but isn't Discord supposed to notify you of the nature of the violation? I never received an email (yes I checked spam) and I've received no assistance from their staff. My support ticket keeps getting closed without any response. I have filed a complaint with the Better Business Bureau and only received a response identical to the one given by Clyde. All I want to know is what they think I did.

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2 comments

Date Votes
  • Sightburner

    Does anyone know why some accounts are disabled and no reason is given?
    No idea, my hypothesis/conspiracy theory is a begrudged employee over at Discord goes and disable accounts for little to no reason, while leaving accounts that most definitely should be disabled untouched.

    Discord themselves have said that no task is to small for them to handle on Twitter, which clearly isn't true since people wait weeks and/or months (long after their accounts are deleted) and usually get a half hearted copy & paste response.

    I have been disabled for 5-6 days now, never got an email, no cause for why. Clyde never said anything about not being reinstated. I have been assigned the Trust & Safety team which apparently is too small to handle the volumes they are given.

    Mind you that this is the first time in almost 8 years my account have been disabled, with or without reason given. So apparently my alleged first offense warrant deletion of an account that is almost as old as Discord itself with years of memories, experiences and friends made.

    Discord really need to put more people in the Trust and Safety team so this doesn't happen to people. They were very quick in responding when I had trouble buying Nitro though.

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  • ⵣ Evanescent ⵣ

    I seriously can't stand this situation. It's so messed up how they just stay quiet and ghost anyone whose account they deactivate for no reason. And the crazy thing is, it's happening every single day to thousands of people worldwide. I've actually seen folks on sketchy hacker servers teaming up to nuke and mass report random accounts and whole communities.

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