Disabled Account

Maryamlame

• October 05, 2023 20:14

Hi

Unfortunately, my account has been disabled after signing up instantly, without being able to login for the first time because the Internet connection had packet loss issue and the photos in the CAPTCHA step couldn't load correctly so I had to reload that page again.

Also, it is very disappointing that the support team has not responded to this problem after a week, which shows the weakness of this team.

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  cedric69100

  • October 06, 2023 20:42

  moi sa fais + de 15jours que je veux savoir si mon compte va etre reactiver ou pas ? je leur envoi 30 mails et aucune reponse a été donner

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  Maryamlame

  • October 07, 2023 16:57
  • Edited

  According to their email, opening new support requests or sending too many responses on an open case will update the ticket in their system and move it to the back of the queue. So, I think it will take a long time and we have to create a new account if they don't respond in time.

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