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Account hacked; unable to change password

mintsprout

There's very little change anyone who can do anything sees this, but I figure I shoot my shot anyway.

A few days ago my account was hacked, and as a result kicked me out on all platforms. I was unable to sign back in, and scrambled to get my password changed. Unfortunately, while I was trying to resolve the issue, I received a flood of repeated emails from Discord, stating that my account broke community guidelines. Since I wasn't logged in on my account, I have no way of knowing what actions were taken.

Now my account is disabled, preventing me from changing the password. Given how many posts I've seen sharing months of radio silence from Discord support, I figure I should probably just throw in the towel. Years of my life flushed down the drain.

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Comments

3 comments

Date Votes
  • Slimthereaper

    I had the same experience as you, whoever breached into your account got it disabled by breaking rules.

    Regardless all of the proof you provide to support, only a bot will respond and tell you they will not reinstate your account. My 2016 account gets deleted tomorrow so, I know the dreadful feeling of losing out so much time and they can't even have a human respond back.

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  • Rozianist

    Your account probably get flag from CSAM or something that they considered against the TOS, same happened to mine, got hacked and they use my account for Illegal stuff and got myself a nice Disabled noticed. Discord support ignored and they marked my ticket as solved, only bot told me I violate their TOS and they won't reinstate my account, Even I literally give them my ID and my Full name(What criminal will gave them evidence like this if they actually commit? Think!). It's almost 1 month now, mine probably gonna get perma delete soon.

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  • mintsprout

    UPDATE: Turns out the email WAS in fact changed, and moved to an account that was already in poor standing. I'd suggest submitting a ticket as if the email was changed, and see if they can get things up and running for you.

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