My support ticket is never being read

miko

I said I was 8 as a joke on a server I was on on my account mikus#5013 by the way and discord has disabled my account despite me being over 13, I have sent numerous customer support tickets showing proof of me being 13 and they wont bother reading it. I would provide my support ticket number but I dont know how to get one.

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Comments

6 comments

Date Votes
  • !Azazel_M

    Try emailing them! Provide as much information as you can. My account is still disabled but I emailed them and they replyed within a hour. They didnt say anything about my acount yet, but that may make them look at your ticket! If you click you account profile on this website and click “My activitys” and go to the “My requests” tab you should see the tickets you have opened!

    1
  • firepillow20

    They ignored me for a month before deleting my account. It's been a week since my account was deleted and support STILL hasn't even given me a response. Good luck but they will likely just ignore you.

    0
  • miko

    @!Azazel_M What's their @ by the way, Im gonna send them my support ticket number

    0
  • !Azazel_M


    support@discord.com is their email!

    0
  • Der Kafer1974

    Ive sent two requests and have provided what should be more than adequate info, and neither request is getting anywhere, emailing them is more or less a vicious loop of auto response from Clyde and radio silence. 

    First one wasnt assigned to anyone, second one was assigned to Nelly (which from what Im reading is a bot) and again, nothing. Figure you pay for nitro, there'd be some level of support, but no. I get better responses from my email provider who's halfway around the flippin world.

    0
  • Danielskews033

    I’m still awaiting my response to my email account being changed and my account hacked/ inaccessible after many support tickets I still just have had not respond 

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