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Trust & Safety team not responding! (ACCOUNT HACKED, MONEY STOLEN)

Evilstriker112
  • Edited

My ticket info:

  • Old ticket info: Someone has gotten unauthorized access to my Discord account and made a unauthorized transaction of $100 for a gift.
  • New ticket info: I have opened a chargeback dispute on Paypal and my Discord got disabled for violating the TOS, I didn't know that it was not allowed to open a dispute. Sorry for that the dispute is closed and removed.
    I would like to have these things solved I want a refund and I want my account to be enabled again. Thanks in advance, I hope I can get helped as soon as possible.I have added screenshots of the emails I have gotten and the transaction history of my account.

I am waiting for over 2 weeks now since 16 February to have actual Discord staff help me for this matter I only received automatic emails.

And I wanted to note that I am really disappointed in the support its response time, I have supported Discord for years and I have to wait weeks to get my account & money back.

I will add a screenshot of what happened; they bought 1 gift and tried to do another but that was blocked by Discord. Please help me to get my account actived again and a refund issued. My contact email: evilstriker112@gmail.com

 

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Comments

3 comments

Date Votes
  • Jbcooler988

    Sue discord because they most likely will not help

    0
  • Smok

    they dont help you just say bye bye to your account and do chargedback using paypal support

    0
  • Rozianist

    I personally don't think Discord will do anything for you if it took that long, try create a new account and move on:(

    0