Was your account disabled for age violations? Share here.
If your account was falsely disabled for age violations - please post here! There are a lot of people who have this similar experience, and I think it is good to have a post where everyone can gather and share their experiences.
This is a really stressful situation to be in, and hearing other people’s experiences can make it so you don’t feel as alone.
*This post is meant for people that meet Discord’s minimum age requirement*
Please post below with this information
How long has your account been disabled/when was it disabled?:
When did you submit your appeal?:
Have you had any responses from Discord support?:
When it comes to my situation..
My account was disabled on May 20th, so about 13-14 days ago.
I submitted my appeal about 15 minutes after my account was disabled. I briefly listed my false age reporting and included my selfie, ID, and username in one photo.
I haven’t had any direct response from Discord support. They seem to have viewed my ticket twice (once 4 days into my appeal, a second time on Wednesday). On the second time they looked at it, they marked the “CONFIRM” boxes as “No”. The rest of the appeal is left as is, and nothing happened. There was no way for me to mark the “CONFIRM” boxes as “Yes” when I was creating my ticket, so I am not sure what to make of this.
I hope that everyone dealing with this issue gets their request resolved. I think the fact that our accounts get deleted in 30 days is terrible, because so many people don’t even get their appeal looked at in that timeframe.
-
Well i wouldn't know, since discord turned off my SMS for 2fa code without m knowledge and I can't get in now . But i hope im not
0 -
my account was disabled 16 days ago and I tried to appeal the morning after, unfortunately, at the time I wasn't aware sending multiple tickets would put me lower on the priority list, so I sent three :"). Two of them have been marked as solved and yesterday one of them had the comments turned off, but I have yet to receive an actual reply from support here or by email. I also tried contacting them on social media, but I've been completely ghosted.
0 -
My account was disabled on May 26, 2024 at 5:48 pm my local time (8 days ago).
I submitted my appeal approximately 2 hours later, I did what was asked to prove my age, my selfie along with an ID and my discord account was disabled.
Since then I have not received a response to my appeal, it is unfair that they do this to us without first confirming or asking for an ID from the users to verify that it is not a joke, I had been paying a subscription to nitro for seven months, this account has very important information for me, and sentimental value, hopefully they can do something about it, I can tell their support is inefficient and clumsy.
0 -
Thank you everyone for your comments!
PokeHusky (I want my account back) I hope you can find a way to get back into your account. I've never dealt with 2FA issues before, but it might help to reach out to Discord Support over Twitter regarding the 2FA. Unfortunately the responses are often made by bots, but maybe you can get lucky and speak to someone.Hyukkkwon I have also dealt with issues regarding contacting Discord Support outside of the ticket system. I was able to get in contact with Discord Support through Twitter and Facebook, but both times they sent a message that I assume was written by a bot or just copy-pasted, because it was no help to my issue. It basically just said that my ticket was still in the queue, and all I could do was wait. I am thinking of trying again to get in touch, but I am unsure on how to successfully escalate the situation. Have you tried commenting on your ticket that is still open? I heard before that it might be beneficial to add a comment on your open to ticket to remind Support that it is still unresolved, but I also heard that it could possibly put you back further in the queue. When it comes to my ticket, I haven't done anything and just waited, but it is getting nowhere after 15 days of no response.
Maurivaz152005 I appreciate how detailed your comment is! Our situations are very similar. I agree, I think it is abysmal that Discord opts to delete accounts that are under review, especially with how unresponsive the entire Support system is. My account also has huge sentimental value, as I'm sure everyone in this situation can say the same thing about theirs. It's very common to see that people here are getting absolutely zero response, which I believe is unacceptable.
0 -
In regards to my situation, it has now been 15 days since my account has been falsely disabled. I have NOT received a response from Support, and the last time they accessed my ticket was 6 days ago. I am at a loss of what to do for now, as I want to stay vigilant when it comes to my account retrieval. It is disheartening to see how much this situation is not in my hands, and instead in the hands of either bots or a Support system that essentially ignores its consumer base. I have had my Discord account since 2017, and my entire life since then was communicated through that account.
I sincerely hope that anyone dealing with this situation receives a response. If you were lucky enough to receive a response from Support, I would be thankful if you shared your experience here as well. Good luck everyone!
0 -
My account got hacked, I didn't have 2FA. Then they reported my account for underage and now my account is banned.
They are posting malicious links in our server and scam our community.
It has been 20 hours now. I didn't get any response and I'm devastated and hopeless.0 -
ive appealed a few times, and its been marked as solved, even tho my account Is still disabled
0 -
Has anyone else received a response yet? I have just reached the 20 day mark, and still have received absolutely zero response. I am really worried about my account being deleted on day 30.
0 -
its been 22 days now, this is a joke, its been marked as solved by “neptune” but nothing has been done
0 -
25 days and counting… had 4 tickets opened, today opened the fifth. don't know if i'd be able the get my account back, but it's still worth it than doing nothing….
0 -
i’ve only opened two tickets so far and neither of them have been answered. one actually included the photo with my id, but it got solved and my account is still disabled. i attached the photo in the thread for the original ticket i made but i’ve still not received a response. my account got banned on sunday at around 7:30am cst, and i sent in an appeal around 40 minutes later because that’s when i woke up. i still don’t understand how my account got suspended because i’ve never even made a joke about being underage or anything. i’ve been paying for nitro for over three years and i’m close to having that account for five years…but of course support won’t do anything, they’re practically acting useless. this happened on twitter a couple years ago but my account was reinstated in under a day, so i don’t get why discord can’t do the same.
0
Please sign in to leave a comment.
Comments
11 comments