Account was hacked since March. Very disappointed in how the support team is handling this.

Back in March this year, I fell for the profile report scam like so many on here did. I submitted my ticket ASAP. I waited and waited and waited because I knew it would take a while. No response. No reply. What did I get? A bot reply informing me that there's nothing that can be done. Made another report, same “resolution”.  

While I twiddle my thumbs patiently, the hacker on my account nuked my servers and my friends list as well as continues to scam others into this same charade folks are stuck in. 

My case is nothing special but a friend of mine who actually got hacked by my hacked account managed to get his account back via discord support. I have high hopes for you all but I'm severely disappointed in how this is all handled. I have been patient beyond reason to get my account back. Discord support team, I'm aware you're understaffed, but the way you're handling this while allowing scammers to continually prey on innocent users like this and not do so much as a real person reaction is ridiculous. 

Do better Discord. My account has not been resolved, I'm just very disappointed in all this.