"This account has been disabled. Please check your e-mail." I have not received email regarding why and I didn't do anything that could warrant a disable, did I got hacked ?

𝕿𝖍𝖊𝕭𝖆𝖗𝖔𝖓

"This account has been disabled. Please check your e-mail." I have not received an email regarding why and I didn't do anything that could warrant a disable, did I got hacked?

I submitted a ticket regarding this issue already a few days already and didn't get a response, nor did I get any email regarding the disabling of my account. I can't reach my friends from overseas, I can't appeal, I log in.

How do I get my account back if discord doesn't reply to the submission of tickets? how do I appeal? how do I get the email that they are talking about?

2

Comments

3 comments

Date Votes
  • Beatrice ▽

    Hello there,

    I'm so sorry to hear that. However, you cannot get support here, you can send your support ticket to the Trust & Safety team at https://dis.gd/contact.

    Or you can directly contact abuse@discordapp.com via e-mail

    Best Regards,
    Beatrice

    2
  • 𝕿𝖍𝖊𝕭𝖆𝖗𝖔𝖓

    Beatrice

     

    a) Why do I need to appeal to the Trust and Safety team ? are they the ones who responsible for disabled accounts?

    b) might I ask who are you? just as a context to your answer. Are you part of the discord feedback team? or just a member of the forums / a user of discord?

    c) if I already submitted a ticket and didn't get any response, nor did I get any mail even an automatic one regarding the disabling of my account ... how are the steps you are offering me here are going to help? I am looking for a more direct way of connecting to the discord support team - if possible a live chat/phone or other more direct approaches.

    the questions are meant to clarify the situation - I do appreciate your help and your response.

    0
  • discord moment

    damn

    0

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