Discord account disabled but almost no communication from discord

Miko

My account Miko#8484 has been disabled for a whole day now, I've made MULTIPLE tickets and yet I've only ever gotten one response asking for additional information that I gave after, but after this I have gotten no communication for 16 hours. This is due to a chargeback request I started on PayPal.

This started because I had unauthorized transactions being made on my account without my notice. There had been multiple $99.99 and $9.99 payments made for Nitro gifts! I panicked and went straight to PayPal thinking that they will get it resolved quickly and without issue. No, Discord locks my account and before I got booted off the account I saw the payments were "Reversed" but I didn't get my money back.

I think I could've gotten Malware on my PC or even clicked on one or multiple malicious links. I do weekly check ups on my PC for malware or anything else that is wrong, but I didn't do so on Wednesday September 2nd.

As I've said already, I've sent in multiple tickets (most likely not the wisest decision) and have only gotten one response that hasn't provided me with any information back. This is money that I require for living expenses, and I don't want to lose either my money or my account. The PayPal dispute has been dropped, so there should not be anymore ToS violation going on.

5

Comments

11 comments

Date Votes
  • Faded Max

    This probably isn't the best place to complain, You should put all your information in one clean ticket, Note that accounts data dont get deleted until 14 days after it, so you still have 13 left. 

    1
  • Miko

    I did that this morning, the only problem is that I can only see any replies from them in my email as I cannot access my tickets on the site because the account is disabled. I've given the information that was previously asked of me, so I guess now is just the waiting period for them to respond.

    0
  • Beatrice ▽

    Hello there,

    I'm so sorry to hear that. However, you cannot get support here, you can send your support ticket to the Trust & Safety team at https://dis.gd/contact.

    Or you can directly contact abuse@discordapp.com via e-mail

    Best Regards,
    Beatrice

    0
  • Nirvana69

    i have similiar issues and they wont respond i dont know why 

    2
  • 𝕂ℕ𝕀𝔾ℍ𝕋

    have they answered you?

     

    0
  • Potatos

    I have the exact same issue were you able to get your account back?

    0
  • Sanchit

    anyone able to get the account back?

    0
  • Kittaya~

    Sanchit did u get your account bacc??

     

    0
  • Sanchit

    Kittaya~ yes, I got my account after a week or so.

    0
  • ANTON

    Sanchit

    I am having the same issue

    How did they contact you and how many tickets did you create ?

     

    I sent them a screenshot of the canceled dispute.

    0
  • Derox

    I have the exact same problem. Did anyone who had this problem get their account back?

     

    0

Please sign in to leave a comment.