account disabled wrongly
Discord Trust & Safety Team,
Hello! I hope you are having a great day. I don’t want to bother anyone, but this is very important. As you know, it is the period of Coronavirus, so many people use Discord to talk to their loved ones. I’m one of them. Today, I just got an email from Discord, saying:
“ Hello,
Discord is focused on maintaining a safe and secure environment for our community, and your account has been flagged by the Discord community for violations of our Terms of Service and Community Guidelines. Our team has reviewed the claim and taken action by disabling your account.
Your account triggered our anti-spam countermeasures in one of the following ways: * sending a large number of unsolicited DM messages in a short span of time. * participating in a server dedicating to spamming Discord users * taking other actions on Discord — for example, joining a ton of servers — faster than humanly possible. “
This is unfair. I have never spammed, and I’ve been a loyal customer and user of Discord. I even got Nitro! Now, my account might be deleted, and I do not want that. I’ve tweeted you on Twitter about it, and filled out a support form. Since you all have merely disabled the account, is there a chance for recovery, or are you going to simply delete the account? I hope to hear back in a speedy and timely manner.
Best Regards,
lowkeykarensmith#9034
email :: roseflowersred8@gmail.com
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Send a support ticket @ https://support.discord.com/hc/en-us/requests/new
This is a suggestions and feedback forum.
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Vapor, the thing is, I already filled a support form, 8047654, but Discord hasn’t replied in about four days.
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I understand but you need to be patient, now more than ever because of Covid-19. At this stage (in my country at least) business and most services are only opening back up. They have notices around the support page that there will be delayed replies due to it.
Unfortunately there's nothing else I or you can do about it :/
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Ah, okay, thank you! It’ll take approximately 5-7 days, right? And also, how many days does Discord take to delete the account?
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I can't say how long it will take but I know it takes 14 days (2 weeks) for deletion.
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Oh.. okay. I really hope my account can be reactivated soon, so it doesn’t get deleted.
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Hello there,
I'm so sorry to hear that. However, you cannot get support here, you can send your support ticket to the Trust & Safety team at https://dis.gd/contact.
Or you can directly contact abuse@discordapp.com via e-mail
Best Regards,
Beatrice1 -
Thank you! I've already successively gotten my account back, I'm very grateful for help from you, Vapor, and Discord staff.
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How did you get them back, replied to the bot's message, or did you automatically get a message that something was wrong and they will try to unblock your account?
And another question, how long have you been waiting?0 -
Since you all recently deactivated your accounts, is there any chance of recovery, or are you going to delete the account? I hope to hear back quickly and on time, please Undisable my account. please I restore my disabled discord account, only this is my account that i have, there are my friends on Discord who I can't leave and there is my Nitro which I have only 20 hours left ... please quickly activate my Discord.
Nickname Discord: Daris#8807
Gmail: farhandaris138@gmail.com0 -
It’s a relief to see that people are still able to get their accounts back. My account was falsely disabled due to age limit and I’m much older than what they required, I have sent them two request and it’s been 3 days since the last email was sent. I have 8 days left before my account gets deleted forever. Can anyone help me ?
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I also got the same thing, and message is 17279074. Hope discord responds..
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Hello Sana,
I was wondering how exactly you got your account back. Did Discord support email you, or how did they contact you? All I have been receiving are bot messages stating that my account will not be reinstated due to violation of ToS (when I have never in three years done anything of that sort and was recently token grabbed, so my account was spamming dms) Thank you!
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I Hope I Get My Account Back Kuku#0001
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Praying to get my account undisabled, I didn't do anything that violated TOS yet I still got disabled and the reason was engaged in theft or distribution of paywalled content when that isn't the case.
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