Discord 2FA Problem

So recently, I was locked out of my main account because my phone was broken and had 2FA enabled. Due to the lack of a 2FA system, I can no longer restore my account without having to rely on my phone and backup code. I still have full control over my Google account.

Discord should add some kind of ‘recover your account’ but use email, password, date of birth etc. (e.g. Google etc.) The Discord Support Team was unable to assist with my problem except for the termination of my account. Termination will be futile and the process will take 15 days to complete.

Using your phone number is already an option, I know that. But, only if you are smart enough to add your phone number. Like I said, Discord should add a new and better account recovery system when your account is disabled (reasonable/accidental) or locked because of 2FA.

###### (Discord)

Jan 5, 2022, 18:30 PST

Hey Puro Saff,

I'm so sorry to be the bearer of bad news, but unfortunately, we aren't able to remove two factor authentication from accounts due to security reasons, and the only way you'll be able to regain access is if you saved the backup codes from inside Discord when you initially set up the two factor authentication. If you don't have access to these codes, then you'll have to create a new account.

On the other hand, if you're unable to disable the 2FA and you would like to permanently delete the account, could you confirm and explicitly tell me the registered email address that you want removed and I'll be more than happy to get the process started for you. For example, you could respond writing, "I confirm that I would like to delete the account associated with random@email.com." depending on your email address.

Note: We need to receive the account deletion request from the email address associated with the Discord account to protect our users' privacy and security. After we receive this confirmation, we can start the process manually which may take up to 15 days to complete. When the deletion has been processed, your account's data will be completely anonymized and/or deleted. Additionally, this process is non-reversible once the deletion has been completed!

I'm so sorry again for all the inconvenience and hassle, because I know how frustrating it is to create a new email and account, but please let me know if you have any other questions!

Best,
######