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Fix Discord & Zendesk Sign-In!

ﾌΣИI͛ꊼ
  • Edited

Dear Discord, 

I cannot express the extreme frustration that I have to endure just so I can log into my account and post inquiries about serious issues on Discord's API functions, Please get rid of Zendesk sign in account services for Support.Discord.com

The service is literal trash and every time I try to log into support.Discord.com to submit a Feedback post so Mods/Devs and administration, including the community can participate, I have to reset my password to gain access to my profile to make posts - the Service is so broken to the point that My entire DISCORD Display name, my ID, as well as my profile picture has not updated since 2021!

Secondly, I have a cell phone carrier and my IP address is NEVER the same, it changes ever 5 minutes to every 30 days, every time I try to log into my Discord account, I am forced to do a hCAPTCHA Every time - Despite having Two factor Completely turned on with a recovery phone number SMS Backup Authentication, backup-codes and 2FA Authentication using Google Authenticator!

The whole point of 2FA setup was to avoid having to do hCAPTCHA in the first place - now it requires it every time despite my security set up, what is the point of this?

2FA is setup is very secure and is even better than using hCAPTCHA on the discord App in mobile phones or Laptop/PC computers or even on the web version!

Because of this annoying new Development I am going to be forced to Disable 2FA in order to make sign in easier, since I cannot even get through the sign-in process with out mental suffering!

This is a pointless waste of time, money and resources across the board therefore I highly recommend that the Development team take a look into this and see about fixing this issue to make sign in easier, I cannot express how many times I have been late for work or important meetings that I have for organizations that I am in and also programs that I work with just because it takes 4-10 minutes just to sit there and do 2-5 Puzzles just to be able to get to my 2 factor authentication question - now I have two do 2 to 3 steps in total just to log in to do my work.........

Sincerely yours,
                      Kai

P.S: Please read this report in regards as to how bad CAPTCHA really is, the report is located here;
https://www.anura.io/blog/captcha-and-recaptcha-how-fraudsters-bypass-it

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Comments

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  • Sterr

    Thanks for the post as it helped me navigate the ZenDesk sign-in, since my info wasn't working.

    2