Lost 2FA codes and Backups

Ema
  • Edited

• I recently had to reset my phone and I wasn't able to transfer my Google authenticator tool, as of now I'm locked out of my own discord account and the only response I've got from the support team is to delete my account and not help in letting me get back in, by either disabling the 2FA or sending a code to my Email, I'm even ready to provide necessary details so as to prove that I'm the owner of the account but they don't respond to any of that.

• All this happened just yesterday and the account that I'm locked out of has 4year worth of friends and contacts, moreover it's owner in 3 servers, it's really crucial that I get back in. 😭

• This is also an issue that has been getting ignored for over 2years now, Discord should really fix this instead of just telling their users that, "They'll be more than happy to delete their Account".

• Us users should also give and them a nudge drag their attention to this nightmare of an issue that should have been fixed long ago for an application this big, so please consider upvoting this.

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Comments

1 comment

Date Votes
  • MIKO

    I have the same problem and really think the support need to do something like make emergency backup code that can login to any account give it the owner of the account is happens and he/she opened ticket and can prove the ownership of the account

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