Getting Discord Account Back After Chargeback

Comments

8 comments

  • cyberdev

    Hi Anji, I'm sorry to hear that this happened! 

    First of all, to prevent this, NEVER run .exe's you don't know, trust, or understand. Make sure you always download software from official websites. 

    Now back to your issue. Unfortunately, opening a question here isn't going to help remind staff to answer your ticket. Discord gets hundreds or more tickets a day, and responding to each one is a hassle! While this is a huge problem, the fact that hackers cant charge your account anymore holds this question to a little less priority. 

    Now, I can't do anything from here, although I can help a bit. Firstly, delete the exe. EXE's downloads scripts from the internet and installs it on your computer, so even deleting the exe won't solve the problem.
    To help, answer these questions!
    Do you have an antivirus on your computer?
    Are you using Windows, Linux, Or Mac? 
    Where did you download the .exe from?

    You can reply in these comments so that the community can help you out here too or direct message me on discord at cyberdev#0001

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  • Anji

    Hi thank you for the info! I've actually already reset my Windows laptop where I downloaded it on so I don't think it'll cause any harm anymore! I have McAfee activated on it now and I downloaded it from mediafire I believe. I thought it would be safe since it was from someone I was friends with and they wanted me to download their game to get feedback but its a possibility that a hacker took over their account to get to me :,D

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  • cyberdev

    Hi Anji!

    Glad to know that you might have fixed the issue. If it continues, feel free to message me. It is most likely that a hacker took over your friend's account. 

    Fair warning for the future: don't download .exe's from anyone over discord, even through friends!

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  • Anji

    Gotcha thank you! I'll be sure to remember that the next time this could happen! ^^

    Do you know an estimate of how long Discord could take to respond to something like this then? I would just prefer to have it done sooner rather than later since I've heard that my account could be deleted after 14 dates after the suspension.

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  • cyberdev

    Hi Anji!

    The response can take anywhere from 48 hours to 72+ hours. In the United States, it is Saturday, discord staff does not work to respond to tickets. You can estimate to get a response by Monday. 

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  • Anji

    Okay thank you!! Hopefully this is just my last question for now but is there a possibility that they might not respond to something like this? It's what I'm worried the most about right now but hopefully they eventually will sooner rather than later :,)

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  • cyberdev

    Hi Anji!

    Due to the high amount of charges to your account, it should be prioritized well. Therefore, expect an answer soon!

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  • Anji

    Okay that's good to know, thank you so much for your help I really appreciate it!!

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