Account "disabled" for following terms of services

Lake

My account was disabled on Monday, July 11th sometime between 5am and 11pm PST. I received an email saying that my account was banned for sharing explicit images, which is strange as I never send any content that could be considered explicit. After sending in a ticket to have my account reenabled, I get a reply saying "Yeah, no. Your account is disabled, we won't be activating it again. Please reply if you have any additional concerns" and have still not heard back regarding getting my account activated again.

I would really appreciate my account being restored to me. I had multiple servers that will potentially be impossible to get back into with friends, contacts that have no other means to get ahold of me, and servers which I moderate and am no longer capable of keeping safe from the rampant key stealing bots that Discord also does nothing to prevent.

I never broke any terms of service or community guidelines, I followed the rules in Discord to a T, and my account was still disabled with no grounds. 

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Comments

4 comments

Date Votes
  • Shane-uk

    nice you got an email tom tell you, my account has been disabled since Tuesday and i have no idea why, no email to say whats going on and you put in a support ticket and get no response 

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  • Lake

    Well, took a few days, but I think I got a human to review my ticket, and they basically copy-pasted the clyde-bot line and went on their merry way. They obviously don't care about their own terms of service at this point, and would rather just burn an account at the stake because it simply existed in a server that broke the terms at some point or another.

    I'm sorry that you lost your account Shane-uk. Hopefully they will get back to you with more than an automated response to your problem.

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  • Shane-uk

    cheers mate i guess they dont really care as they have so many users ... i would just like to know what they think i have done wrong to feel the need to disable my account without even giving me a reason 

     

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  • Lake

    Update: It's been 4 days since I last heard from the support team. The last interaction my ticket has had was someone just coming in and closing it, no message or anything.
    This support team, they are something else. I haven't heard back from them since Thursday, they don't have a phone number so the only way to contact them is this shitty ticket system that they just ignore, and I am getting annoyed that I still don't have my account back or the actual reason they banned me.

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