Discord not responding to my appeal

Comments

9 comments

  • A Random Dumbass

    Do they ever? Did you get disabled or flagged?

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  • Ayshie

    I got disabled, and during the time I've been waiting they've responded to about 3 of my friends who got falsely disabled for the same reason and reenabled all needing to do the same thing I've done. But I've just been ignored for some reason.

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  • A Random Dumbass

    noticeable shit like this has been happening. I would report Discord to the BBB or take em to court for falsely disabling account

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  • Ayshie

    I filed a complaint to the BBB on Friday, but as each day passes without a responed I get more and more worried my account will be deleted by time they decide it's time to respond. I don't know about taking them to court though, if I can I would, but I don't know anything about how or if I can even do anything there. Just today 3 more people got disabled and then undisabled, while I'm still locked.

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  • Ayshie

    They say that replies and tickets send me back in the queue but I should have been at the front of the queue for so long it makes no sense that people sending appeals ages after me when my account is on the verge of being deleted, can get replies but I can't. I just hope BBB is actually gonna make them go fast and I'm not just screwed because I'm trying not to get my account deleted.

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  • A Random Dumbass

    If your account is fully disabled then they may delete it but if it's flagged you can sign in but the screen shows you to enter a phone number. the BBB will get behind this

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  • Ayshie

    Yeah it's fully disabled can't log in at all, they sent a response to the BBB "We are currently experiencing a higher than usual ticket volume. As of 08/09/2022 ticket is still listed in an open status and is currently under review by our Trust & Safety team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim." Which is hard to believe when they haven't communitcated for the passed 10 days, while undisabling multiple people I know within the day. I rejected their response saying they should be replying to my actual ticket and that I want my ticket either assigned to someone who will respond to me or escalated to a manager, I just hope this is resolved by friday or else my account is gone. Unless they don't actually delete accounts after 14 days.

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  • A Random Dumbass

    They do delete after 14 days after they email you bout it. They are only experienceing a higher than usual volume of tickets bc of shit like this

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  • Ayshie

    This shit is so annoying I feel so powerless when I did everything asked of me, now my account has 33 hours left till it's dead, they haven't responded to my refusal through the BBB, I'm so mad, I want to try bumping my ticket so that it appears with the new tickets people are sending but I feel like they'll just ignore it again. I've provided more info than any of my friends have to get their accounts reenabled but my account is in purgatory.

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