Discord is committed to helping keep Australian users safer online. This page brings together important information about Discord’s safety tools, how to report harmful content, and your rights under Australia’s online safety laws — including how to contact Australia’s independent online safety regulator, the eSafety Commissioner.

Introduction to Australia’s eSafety Commissioner

The eSafety Commissioner is Australia’s independent regulator for online safety. eSafety works to protect all Australians from the most serious forms of online harm and promotes safer, more positive online experiences.

• Learn more about eSafety:
  • Visit eSafety’s homepage to understand their role, functions, and the protections available to you at: https://www.esafety.gov.au/
• Contact eSafety:
  • If you’ve experienced serious online harm and feel it hasn’t been adequately addressed, you can submit a complaint directly to eSafety. Find out how to contact them at: https://www.esafety.gov.au/report
• Get support:
  • If you or someone you know needs counseling or support services after exposure to online harm, you can find a list of support services at: https://www.esafety.gov.au/about-us/counselling-support-services 

Default Safety Settings for Australian Users

All Australian users have a default teen-appropriate experience with enhanced safety settings.This means updated communications settings, restricted access to age-gated spaces, and content filtering, nearly all of which require age assurance to modify or access, including:

• Message Requests turned on by default, so messages from people you don’t know go to a separate inbox before reaching you
• Sensitive content filters enabled by default
• Age assurance is required to access age-gated content like age-restricted servers and channels.

Users can complete age assurance to update these default safety settings or access age-gated content and features.

Additional Protections for Teens

Discord has additional default protections in place for teen users, including:

• Direct messages from unknown users, including adults, are filtered by the Message Request feature and teen users cannot disable Message Requests (users must be confirmed adults via one of Discord's methods of age assurance).
• Safety alerts when interacting with unfamiliar accounts
• Stricter content filters
• Family Center, which lets parents and guardians stay connected to their teen’s Discord activity

Safety Tools You Can Use

Discord gives you control over who can contact you and what content you see. In addition to your default settings, you can actively manage your experience using these tools:

• Stop any user from messaging you
• Manage who can send you direct messages
• Filter messages from people you don't know
• Set your preferences for sensitive content
• Leave any group DM at any time

How to Report a User or Content on Discord

If you see content or behaviour that violates Discord’s Community Guidelines or Terms of Service, you can report it directly within the app.

Discord’s Trust & Safety team reviews reports and takes action where our policies have been violated.

If you are an Australian user seeking specific assistance with a suspected financial scam, you can report this to Discord by following the instructions in our Deceptive Practices Policy Explainer, and report the issue to your financial institution or local law enforcement.