Keeps charging banned accounts - Ignores mails about cancellation

回答済み

Yupsdk

• 2019年04月16日 07:03
• 編集済み

Hi Discord.

Howcome you ignore banned users who tries to get their subscription cancelled for Nitro? I send you 6 mails now telling you to cancel it. Made another feedback post which you deleted ( https://support.discordapp.com/hc/en-us/community/posts/360043134391-First-banned-without-valid-reason-Then-contacting-you-to-stop-my-Nitro-subscription-3-times-but-you-just-ignore-it- ).

Guess i have to report this to your used payment gateway to actually get my payment agreement cancelled because you keep charging me even that you banned me, and just keeps ignoring me with some autoreply for all 6 mails i send you. This cant be right..

Hope discord is a legit platform and not like this. Right now you charge me for money im not accepting, at all and you give no chance to cancel it.

All mails send, banned mail, charge (notice all dates)
https://imgur.com/a/9GWRG9h

-6

• 正式なコメント

  

  Librarian

  • 2019年04月17日 01:16

  For refund requests, please contact our billing team here: https://dis.gd/billing
  
  However, this website is for suggestions of new features to add to Discord, so I'm closing out this ticket as invalid.

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