Discord NEEDS better support team.
Discord, get better moderators. How much proof do I need to show your team that my account that I am locked out of because of 2fa. Is my account? They say every time copy and paste “for privacy reasons” if you're going to say that GIVE THE ACTUAL REASONS?
Someone help me at least, since I feel like the people actually posting these forms are betetr than the support team. Give me tip to get my account back. My username on discord is "PokeHusky" and my old user was “BashfullOP#9099” I've been a user on Discord since May 10, 2021. I gave the actual Discord teams (aka the human being) the things below;
My Username
My Display Name
My OLD Username
The Date I Made the Account
My Phone-Number (registered with the account)
My Email (registered with the account)
A 5 paragraph essay (2x)
My user ID
and Old photos from 2021-2023 (2 being full images w/time and date saying time, dd/mm/yyyy)
And still I get the same stupid copy and pasted response “for privacy reasons” that they still DON'T GIVE ME.
Also Discord turned off my SMS for the 2fa codes WITHOUT ME KNOWING!? They set me up for this disaster in the first place. This happened before but I turned the SMS back on and guess what? DISCORD TURNED IT OFF AGAIN. I found that out when I GOT LOGGED OUT.
So if someone can help me turn my SMS back on while I'm logged out, I would be so glad. Or help me at all with this situation. Because unlike discord support, people here don't copy and paste the same things.
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Couldn't agree more, the support team is terrible.
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Worst customer service i ever experienced. I hope the staff gets held responsible for this mess.
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I agree, it's the worst customer service I ever experienced by far.
The actual app is great but the support is the worst i seen, and it's a shame.
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My account got suspended because I accidentally said I was a certain age and I am still trying to get my account back even after completely fully verifying my age. I buy nitro yearly because I use discord pretty often but I cannot believe how slow their support team is. They actually need to do a full on purge on their customer service team (except the people who actually do their job) I understand discord is insanely popular but it should not take this long to simply look at a few photos I sent and then unsuspend my account.
Discord NEEDS to hire more customer service people but from what I can tell this has been going on for awhile now so nothing will probably ever be changed or done but this is actually ridiculous.
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they want to save money by hiring as minimum people as possible but it only makes things worse……….
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I had my account since 2018, and out of nowhere it got disabled 2 months ago or so, and I didn't had a backup admin account. The support team denied by ownership transfer, I lost a 40k server just like that.
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I'm locked out of my Discord account Francisnuel due to 2FA issues. All necessary details, including username, display name, old username, account creation date, registered phone number, https://treewisemenllc.com/ email, user ID, and dated photos, I keep receiving generic responses about "privacy reasons."
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Sorry you lost access to your account, it feels like we're talking to a wall here, no support person has ever replied to any of these forum posts.
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