This is unserious (account age unupdated, fiesta)
So there I am, at 02:00 AM, 6th of July minding my own business, trying to be a funny lil' member of a discord server, saying stuff to younger members like “Hi, I'm pooc!”, “I'm 5 years old” (to mock them being younger as silly fun). Out of nowhere I get a message from Discord and get kicked out of my account before I can read it because someone has reported that specific “I'm 5 years old” message.
The fun is just getting started! -
I make a new account to ask questions about who reported me, who did what, etc. to no avail. I immediately check my email, see the templates that discord sent me. They want a photo of me, my ID and a paper with my username written on it. I asked around the server and someone said that the paper could be skipped, so I did. Then just incase made a 2nd ticket with the paper in it too.
Eleven days pass and Discord Trust & Safety team responds to the wrong ticket, despite me replying on the first one that I've sent a few more tickets with the correct image in them. Somewhere I read that if I spam too many tickets to Discord it will keep updating the ticket to the back of the queue so I stop entirely and await their response.
Thirteen days pass (as of now) and I open up this community post thingie and check the wrongly disabled account's activities (tickets) JUST TO REALIZE that they've all been marked as “solved” in a situation where I, an 18 year old with an 8 year old account have been accused of being 5 years old and therefore underage, which just logically isn't possible, still can NOT enter my main account.
Simply wonderful, the customer service here is phenomenal, can't wait to report every single member that says something among the lines of “I'm 5/6/7/8/9/10/11/12” just to auto-ban them with the funny bot and force them to go through this amazing experience! That's how much fun I'm having right now as of realizing this!!!
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kinda crazy if you think about it, all tickets closed with no actual solution provided to the customer, maybe that's my dream job. not doing anything to help <333
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Reply to one of them?
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Thereclaimer, I did, as soon as I realized
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same problem. I said i was 12 as ajoke and still banned. Still no respone from support after 3 tickets but it says some tickets are solved
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Hey there eperkaine,
Discord is focused on user safety, therefor the Discord minimum age limit is 13 and above, if you are joking that you are below 12 and the message has been reported to the Discord Moderation Team, they will take action such as disabling/suspending the account. For the tickets, please refrain from creating multiple tickets because doing so will put you in the back of the queue or get ignored by the Support Team. Please read [This] article as it will tell you what to send to the Discord Support Team to assist with the account suspension.
Best regards,
Buffy Official - (Not a Discord Staff/Employed at Discord nor Affiliated with Discord)0 -
ok buddy why do you gotta play the discord moderator, I think I made it clear that i'm not 12 or below. I don't think anyone here needed you to recite why we were wrongfully disabled/banned. have a nice day regardless though
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I actually thought that was an bot, when I first saw it, last night
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bad
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ok buddy why do you gotta play the discord moderator, I think I made it clear that i'm not 12 or below. I don't think anyone here needed you to recite why we were wrongfully disabled/banned. have a nice day regardless though
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Some dude did u ever get unbanned bro
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Not yet, I panicked and assumed the worst cuz I kept getting the same message so I just kept making tickets until I found out that all I had to do was wait.
Right now, I'm down to two open tickets and they've been slowly locking the rest, lately..
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Lmao, I have exactly one more ticket that's left open and they went fromfrom saying it's temporary to this stuff
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what is this maaan, why does this company's Customer Support just not know how to solve an error in their system
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According to reddit, this is just another bot. And my last ticket is still open, thankfully
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7 days still waiting. :) i will do daily updates until i get an answer
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Day 8. still no answer :(
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You might get one in roughly 11 days, but…
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Any updates on this?
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Had some activity on my last remaining ticket, but with no response
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Reply once to your ticket. It could get you a human to respond if you have luck!
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