My account asks me to verify by phone nearly every other day. I have two factor authentication enabled. I connect from the same devices. Nobody else has logged into the account. I have not used a new device. Regardless, I continue to be asked to do the same phone verification over and over. Today, the verification told me "This phone number was recently used on a different account." The phone was definitely not used for a different account since I last verified. The only thing I can think of is that Discord flagged the phone to not be used after I used it two days ago, and the time length still hasn't expired, so now I have to use a different phone to verify the same account.
Discord needs to fix this phone verification system immediately, otherwise those of us that use Discord on a regular basis will need to switch platforms to ensure that we aren't disrupted during an event. I personally use discord to communicate with a guild. Many people I play with regularly make new accounts to get arround these verification problems. If I cant find a proper resolution I will be creating a Matrix server to provide all of us with an alternative platform that doesn't constantly have problems. Currently, I would need to purchase a new phone number to get my account verified, and the cost of doing so would be more money than paying for a Matrix server. So, from my perspective it is more affordable to leave Discord. The only reason I would not leave discord is to save other people the hassle of switching platforms.
I have opened, and will continue to open support tickets. So far, the support has been unhelpful in resolving this issue, and I expect that they will continue to be unhelpful. It is likely that support does not have the resources to correctly fix the verification problems, because they are problems in the way the platform is programmed, not problems that can be fixed with the type of tools available to support staff.
Hopefully other people can post to say that they have had similar problems. I've personally communicated with many. I might see if I can rally up a bunch of people to make this really apparent that it's a real issue and not just a random complaint. I understand that discord wants to get phone numbers to tie to the data they gather on their users, and I also understand that they want to keep spam and hacking minimized, but it is working against their own interests to lock out legitimate users from accounts, especially when users like myself have 2FA enabled and working.
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