Multiple users have posted about this problem here in whatever forum we could logically inset them. Your answers are always "email us here and we will troubleshoot with you." And then you close the thread as "answered." The public has no way of knowing if you fixed the problem for anyone, and we want real-time answers in a publicly viewable forum for sharing of information and faster fix. We wish for you to show us common courtesy and respect in this very commonly shared glitch that is happening on our web Discord. Thank you.