F.A.Q. / Troubleshooting

Applications

• Bot Verification and Data Allowlisting
• Bot Verification FAQ for Parents, Legal Guardians, and Other Sponsors
• Troubleshooting Mobile Crashing and Installation Issues

Entitlements/Library

• Uninstalling Games
• Gifting Games
• Game Dispatch Errors
• Missing Game Entitlements

Audio and Video Troubleshooting

• [OSX] Screen Share RTC_CONNECTING Error Troubleshooting
• [Windows] Capturing Application Window for Screen Share and Go Live
• Computer Freeze while Screen Sharing or Go Live FAQ
• AMD GPU/CPU RTC_CONNECTING Troubleshooting
• macOS Screen Share with Audio Update FAQ
• [Known Issues] MacBook Audio Issue (7/1/2020)

See all 10 articles

Networking Troubleshooting

• Changing Your DNS Provider
• Images Not Loading and Other Connection Errors
• Voice Connection Errors
• Stuck on the Main Connecting Screen

Installation Troubleshooting

• File Name Too Long for Windows
• [macOS] Install and Updating Errors
• AV Errors When Updating
• Kernel32.dll errors
• [Windows] Corrupt Installation
• [Windows] Installer Errors

Known Issues

• [Solved] Google Play Store Download Issues in Germany
• [Known Issue] Expanding Server List with Screen Readers
• [Known Issue] Screenshare and GoLive on Windows 7
• [Known Issues] New Chat Text Box
• [Known Issues] Discord on macOS Catalina or higher
• [Known Issue] Music Bots Not Playing Music From Certain Sources

See all 9 articles

FAQ

• Nitro Affiliate Program Experiment FAQ
• Poker Night FAQ
• Collapse Syncing
• League of Legends Communities on Discord!
• Halloween Ringtone 2020 FAQ
• Halloween Bot 2020

See all 14 articles