Troubleshooting Console Log Errors

Librarian
  • Updated

Sometimes, Discord behaves badly, and the only way to troubleshoot is to start digging into the Console Log. 

Opening the Console

In order to get the console tab in Developer Tools, you first need to install either the PTB client or Canary client:

Opening the console on Windows and Mac is slightly different for each platform:

Windows

  1. Press Ctrl+Shift+I to open the Developer Tools
  2. Click the Console Tab

Mac

  1. Press ⌥+⌘+I
  2. Click the Console Tab

Now that you have that open, look around for any red error messages!

The errors and their meanings

Next we'll go over what some of the different errors you could see, and what they mean!

Proxy Errors

These usually look like these:

  • ERR_PROXY_CONNECTION_FAILED

Discord doesn't work with Proxies, so make sure to disable any Proxies. If you didn't enable proxies, definitely do a scan for viruses with Malwarebytes!

Connection Errors

There are a number of connection related errors that can be solved in similar ways:

  • ERR_CONNECTION_RESET
  • ERR_CONNECTION_TIMED_OUT
  • ERR_CONNECTION_CLOSED
  • ERR_NAME_NOT_RESOLVED
  • ERR_EMPTY_RESPONSE
  1. With these errors, the best place to start is to do a scan with Malwarebytes for any threats
  2. If that doesn't work, try to set your DNS to Google Public DNS.
  3. If THAT doesn't work, try refreshing and renewing your IP Address. 

Renewing IP Address 

Windows

  1. Open your command prompt (cmd) in Administrator mode
  2. Type `ipconfig /release` then hit Enter
  3. Type `ipconfig /flushdns` and hit enter again!
  4. Type `ipconfig /renew` hit enter, and close the cmd window

Mac

  1. Open System Preferences
  2. Open Network and select your network connection
  3. Click "Advanced..."
  4. Select the "TCP/IP" tab
  5. Click "Renew DHCP Lease" and quit System Preferences

Asset Loading Errors 

When your icons, avatars, or pictures aren't uploading, you'll likely see an error like this:

  • status of 404

 This is usually caused by something blocking Discord in some way.

  1. Temporarily disable or allowlist Discord in your antivirus or firewall
  2. Try clearing your browser cache and cookies

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